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"Alexander welcomed us straight away as soon we walked in with a smile on his face, he also checked us in as it was quite busy at the reception desk. He was amazing, so welcoming and so interactive The room I stayed in was average, especially the bath tub, marks on the door, chipped , scratched furniture. Should not be called delux , not near "

"Excellent hotel would stay again "

"Everyone should stay at the Shangi La at least once in their lives. Amazing from start to finish "

"Travelling from Scotland to London, got train from Gatwick to London Bridge, so it was very local and adjacent to the brilliant Borough Market. Offered an upgrade on arrival and staff very courteous and welcoming. Walked to LB Underground to access the O2 arena and were able to walk around Tower of London/Sky Garden/ St Paul’s Cathedral/ Tate Modern and Borough Market "

"Lovely stay. Great service. Please make the link to the SPA booking services more visible on the website as they were all booked once we arrived."

"Great Boutique Hotel"

"I very much enjoyed my stay. The room was fine, the view of the houses of parliament and the London Eye was great, breakfast catered for all tastes and the staff were friendly. "

"Excellent value for money. Very clean apartment with excellent amenities for self catering. Having arrived after a week backpacking through Switzerland, a washer/dryer in the kitchen was a real bonus. Bed was very comfortable and linen and towels were good quality. Very minor quibble was that the sofa was not overly comfortable but this did not detract from my stay. Definitely a good place to stay within easy walking distance to London Underground Borough station and national rail London Bridge. "

"I loved this hotel. The vibe is great. Food was good and bed was comfortable. "