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"Amazing service from the staff. General environment coupled with superior amenities provided are an excellent way to take some time off and relax. The massage chair in room was a personal fav! Highly recommend and will hopefully be back here soon. "

"the rooms were clean, staff was really nice, efficient check in. super close to fuji q train stop & fujiq land. there is a bus stop near by as well. the onsen was clean and great views of mt fuji "

"Friendly staff, easy check in-check out Very convenience "

"Great stay- very good shuttle bus service to and from station, very clean, good amenities, good breakfast included, very spacious room. Was surprised by the mount Fuji view in the morning! "

"Excellent service and conveniently located next to Nagoya Station "

"This is a beautiful, well kept hotel in one of the best locations right beside Lake Ashi. Stay here and you will not be disappointed."

"We enjoyed the stay here, there are public and private outdoor onsen. It’s was really amazing as it’s snowing when having the onsen outdoor. The breakfast is nice too and there are free flow of drinks, geeen tea, orange juice and beer at the reception. "

"Both me and family members loves the location and the hot tub at the facility. I have personal incidents that required last minute booking and hotel staff are so accomidating and understanding about the situation where they reseve a room for me and indicate if i need to cancel it before required time that they will do the refund. I am much pleasant and appreciate the hotel staffs and their kind understanding, they touch my heart when i needed the most 🙏"

"Stayed two nights, probably the best hotel. So convenient to dining options. Walking distance to old town and morning market. Book the deluxe room. Room was huge with 3 beds and a sofa where u can put a futon if have 4 Guest. Also have space for a table and chairs, I could eat breakfast with my family. But the best was the huge powder room, two person can do makeup side by side at same time. Then the washing machine to do laundry and the microwave oven all in your room. The onsen was super nice too. Love the open air onsen, big and beautiful. Parking for rental car was covered and spacious, glad we didn’t park at open carpark as it was snowing overnight and the next day. I will definitely stay again! "