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"We stayed for 3 nights and loved this hotel. Reviews suggest it is run down and tired. This was not our experience at all. My only issues were pre arrival. It was not clear at all how to get to the hotel. Cable car? This hotel is actually in the mid hills and you do not need a cable car to get here. You can arrive by bus to the GPO (shops) near the hotel. Then you can either use hotel shuttle bus or use a Grab. The shuttle runs every hour. Leaves the hotel on the hour and from the GPO...

"Excellent service and great restaurant "

"W is a nice hotel with excellent staff. Property needs TLC"

"This was the worse experience i have had in using Hotel.com Reservation. Hotel.com should take this out from the system. I was easily cancel my booking by the manager of the place. I was forced to look other hotel for stay. Not my mistake. This EBM truly bad. Our booking success 3 days before check-in. When arrive at the property, no apartment for me and my family. We are forced to use our holiday money to book another hotel. During holiday (deepavali) its is hard to find hotel that meet out...

"The location is good. A food court is nearby. Price is worth it."

"Is a old hotel but yet a good maintenance of clean environment and bigger space. Quiet and peaceful. Staff are good. Nearby no much thing to do and need to go to the city than go things to do."

"Excellent location, service and premier suite room is super luxurious. Worth the price "