Oceania, Australia - New Zealand and the South Pacific hotel rooms at the Best Western

"The hotel was well situated and offered lovely accommodations. A minor maintenance issue in the bathroom with the toilet roll holder hanging off the wall. The bar snacks in the rooftop bar were very delicious. We stayed an extra day and had the buffet breakfast. This was terrible. They constantly ran out of every food. The staff were rude about it and told one of us to just get something else. But so much was empty. Waited 20 minutes for them to top up the hot water for a cup of tea. Then when...

"We did the Chi spa which was fantastic!! Loved every minute of it!! Loved lunch at Altitude Restaurant, where the views are stunning!! We will definitely be back!! "

"Arrived from a cruise, 300 metres walk and absolutely drenched due to torrential rain. Bags collected, towel and shower offered to dry out. Amazing service. Room was fantastic and this hotel was WAY WAY WAY better than the horrific stay in the Sydney Harbour Hotel two weeks previously. I cancelled my further stay at the Sydney Harbour Hotel and booked this one and am SO pleased I did. Have no hesitation in recommending this hotel and will definately stay here next time I am in Sydney."

"Staff is very nice and friendly. At fish bar, there was an excellent male staff. He was kind and helpful when taking our order. My son loved the chocolate ice cream. The pizza is delicious at Lagoon House. There are multiple ice dispensers at the resort too."

"Good location. Housekeeping could be improved. "

"Fabulous stay at this Iconic Hotel in the very heart of Melbourne. Everything is available within walking distance. Excellent service all round, especially with the assistance of parking our car in their garage. Would highly recommend W"

"Excellent room. Very spacious, comfortable & clean. Would stay again."

"Staff was amazing and helpful "