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"great location. clean rooms. comfortable and excellent value"

"The check in/check out is via machine with the help of supportive staff. Clean and convenient- will definitely come back again."

"Great hotel amazing customer service."

"The top floors 31to35 are newly renovated. Amazing views and beautiful rooms. Very spacious with room to move around. "

"The hotel is connected to Terminal 3 so no shuttles after a long flight. It's also next to the food court outside of security. I stayed here after two long days of delays and rerouting. Breakfast area has an excellent view of Mt Fuji."

"Is a nice hotel "

"2nd time in this hotel. Location is very convenient and the train station is right outside the hotel and Ginza a just a short walk away. Airport limousine stops right at the driveway. Very quiet location but not much food outlets in the vicinity, unlike Shinjuku area. "

"As it was my first experience with an Onyado, I did not know quite what to expect. The staff was very helpful in explaining and answering any questions that I had. My only disappointment was that it was very difficult to obtain bandages to cover my tattoo. Luckily I had brought some bandages and was still able to utilize the mineral pools. For all I would highly recommend this in. Very clean, delicious food and beautiful setting. Thank you."

"Excellent hotel! Just a heads up if you have tattoos you can't use the public bath, which is understandable given the culture. Spa service, convince store, bar, and restaurants all in the hotel. "