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"I like the hotel. My second time there."

"Not possible to say enough good things about the Imperial Hotel. True as that already was, I had an emergency at the end of my stay which I'll excluding below, and they were absolutely amazing. First, it's a beautiful world class facility including the impeccable staff, rooms, public spaces, location, and first class shops within the Imperial arcade and plaza. Hibiya Park is across the street, Ginza shopping on the other side, Imperial Gardens the next block, 6 hotel options for breakfast. You could make a vacation of the hotel itself. Now I'll explain my emergency, and will forever be grateful to Imperial Hotel: On my last shopping excursion, suffered a serious bout of vertigo. When I reached the hotel a security guard called for a wheelchair. Woman staffer took me to the main lobby at my request. I was very sick and while the staff tended to me, they were gently patting me on the back and bringing cold compresses. They were very kind to me. They explained they have a clinic right off the lobby, and a good doctor. He was very good. I was diagnosed, given an IV, eventually meds. After 2 hours I was brought up to my room to rest. My checkout time was extended. A few hours later, with a lot of attention from the staff, I was able to check out and make my flights home. I am eternally grateful to the staff, concierge, duty manager, doctor and nurses. They deserved 5 stars even before this wonderful assistance. Highly recommend. "