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Shinjuku Washington Hotel Main

4.0 star property
Hotel with 15 restaurants, steps from Tokyo Metropolitan Government Building

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Shinjuku Washington Hotel Main

Front of property
Exterior
Desk, blackout drapes, free WiFi, bed sheets
Property amenity
Reception

Reviews

8.0 out of 10

Very good

Popular amenities

  • Housekeeping
    Housekeeping
  • Breakfast available
    Breakfast available
  • Parking available
    Parking available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning

Room options

Available filters for rooms
Showing 33 of 33 rooms

View all photos for Triple Room with Breakfast, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Triple Room with Breakfast, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 3
  • 3 Twin Beds

View all photos for Ladies Single with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Ladies Single with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Semidouble with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Semidouble with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Twin with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 19.5 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single with Breakfast, Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Single with Breakfast, Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Double with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Superior Double with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 20.1 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Double with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Double with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 18 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Single with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Single with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Single Room, Women only, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Single Room, Women only, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room, Women only, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Twin Room, Women only, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 16.5 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 19.5 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Single with Breakfast, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Standard Single with Breakfast, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 1
  • 1 Twin Bed

View all photos for Superior Twin with Breakfast, Non Smoking(Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin with Breakfast, Non Smoking(Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Twin Room with Breakfast, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Twin Room with Breakfast, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Triple with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 24.2 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Twin with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Twin with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 16.5 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Twin Room, Non Smoking(Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Superior Twin Room, Non Smoking(Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Ladies Twin with Breakfast, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Ladies Twin with Breakfast, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 16.5 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Single Room, Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Single Room, Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 1
  • 1 Twin Bed

View all photos for Standard Single Room, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Standard Single Room, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 2
  • 1 Twin Bed

View all photos for Triple Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Triple Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 24.2 sq m
  • Sleeps 5
  • 3 Twin Beds

View all photos for Twin Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 16.5 sq m
  • Sleeps 4
  • 2 Twin Beds

View all photos for Economy Double Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Economy Double Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Standard Single Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Single Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 13 sq m
  • Sleeps 2
  • 1 Twin Bed

View all photos for Twin Room, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Twin Room, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Standard Double Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 18 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Double Room, Non Smoking

Desk, blackout drapes, free WiFi, bed sheets

Superior Double Room, Non Smoking

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • 20.1 sq m
  • Sleeps 3
  • 1 Double Bed

View all photos for Triple Room, Non Smoking (Remodeled Floor)

Desk, blackout drapes, free WiFi, bed sheets

Triple Room, Non Smoking (Remodeled Floor)

Highlights

Air conditioning
Heating
Refrigerator
LED TV
Pillow menu
Blackout drapes/curtains
Shower/tub combination
Hair dryer
  • Sleeps 5
  • 3 Twin Beds

Standard Single - Non-Smoking

  • Sleeps 1

Standard Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 2

Economy Semi-double - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Similar properties

Lobby
Shinjuku Washington Hotel Annex
Free WiFi
Restaurant
Air conditioning
Breakfast available
7.8 out of 10, Good, (1000)
The price is ₩146,878
₩177,723 total
includes taxes & fees
Dec 9 - Dec 10
Shinjuku Washington Hotel Annex
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About the neighborhood

Map
3-2-9 Nishishinjuku, Shinjuku-ku, Tokyo, Tokyo-to, 160-0023

What's nearby

  • Tokyo Metropolitan Government Building - 1 min walk - 0.1 km
  • Shinjuku Central Park - 6 min walk - 0.5 km
  • Shinjuku Gyoen National Garden - 2 min drive - 1.6 km
  • Meiji Jingu Shrine - 4 min drive - 2.5 km
  • Shibuya Crossing - 5 min drive - 4.8 km

Getting around

  • Tochomae Station - 5 min walk
  • Shinjuku Station - 9 min walk
  • Narita Intl. Airport (NRT) - 53 min drive

Restaurants

  • ‪Tully's Coffee - ‬2 min walk
  • ‪Tully's Coffee - ‬1 min walk
  • ‪カレーハウスCoCo壱番屋 - ‬2 min walk
  • ‪大阪王将新宿ワシントンホテル店 - ‬1 min walk
  • ‪太陽のトマト麺 - ‬1 min walk

About this property

Shinjuku Washington Hotel Main

Upscale hotel near Tokyo Metropolitan Government Building
Close to Meiji Jingu Shrine and Shinjuku Gyoen National Garden, Shinjuku Washington Hotel Main provides a grocery/convenience store, a coffee shop/cafe, and dry cleaning/laundry services. At the 15 on-site restaurants, enjoy breakfast, dinner, and Japanese cuisine. Guests can connect to free in-room WiFi.
You'll also enjoy perks such as:
  • Buffet breakfast (surcharge), self parking (surcharge), and luggage storage
  • An elevator, multilingual staff, and a front-desk safe
  • A 24-hour front desk and ATM/banking services
  • Guest reviews say great things about the helpful staff and location
Room features
All 1280 rooms boast comforts such as pillow menus and air conditioning, in addition to perks like free WiFi. Guest reviews speak well of the clean rooms at the property.
More conveniences in all rooms include:
  • Free tea bags/instant coffee and electric kettles
  • Bathrooms with bidets and shower/tub combinations
  • LED TVs with digital channels
  • Refrigerators, heating, and daily housekeeping

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Height restrictions apply for onsite parking
  • Covered self parking on site (JPY 1,900 per day)
  • Limited onsite parking

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:00 AM for a fee: JPY 2,200 per person
  • 15 restaurants
  • A coffee shop/cafe
  • Hosted evening meal available daily for a fee of JPY 30,000; reservation required

Restaurants on site

  • Baron
  • Fujita
  • Manhattan Table

Family friendly

  • Grocery/convenience store
  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Thin carpet in room
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 25 floors
  • Built in 1983
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • LED TV with digital channels
  • Pay movies

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning
  • Desk
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 2 PM; Check-in end time: 1:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Additional fees apply to children 0-6 years old for breakfast when sharing existing bedding.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child per adult, up to the age of 6 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • The city tax ranges from JPY 100-200 per person, per night based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.
  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 2200 per person
  • Covered self parking fee: JPY 1900 per day
  • Hosted evening meal: JPY 30000

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Parking height restrictions apply
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Hotel Shinjuku Washington
Shinjuku Hotel Washington
Shinjuku Washington
Shinjuku Washington Hotel
Shinjuku Washington Hotel Main
Shinjuku Washington Main
Washington Hotel Main
Washington Hotel Shinjuku
Washington Shinjuku
Washington Shinjuku Hotel
Shinjuku Washington Hotel Main Tokyo
Washington Hotel Tokyo
Shinjuku Washington Main Tokyo
Shinjuku Washington Hotel Main Hotel
Shinjuku Washington Hotel Main Tokyo
Shinjuku Washington Hotel Main Hotel Tokyo

Frequently asked questions

Is Shinjuku Washington Hotel Main pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shinjuku Washington Hotel Main?

Self parking is available for JPY 1900 per day. Limited spots are available.

What time is check-in at Shinjuku Washington Hotel Main?

Check-in start time: 2 PM; Check-in end time: 1:00 AM.

What time is check-out at Shinjuku Washington Hotel Main?

Check-out is at 11 AM.

Where is Shinjuku Washington Hotel Main located?

Located in Shinjuku, this hotel is within 1 mi (2 km) of Tokyo Metropolitan Government Building, Shinjuku Gyoen National Garden, and Meiji Jingu Shrine. Shibuya Crossing and Waseda University are also within 3 mi (5 km). Tochomae Station is 5 minutes by foot and Shinsen-Shinjuku Station is 8 minutes.

Shinjuku Washington Hotel Main Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 857 out of 2238 reviews" "
Rating 8 - Good. 774 out of 2238 reviews" "
Rating 6 - Okay. 363 out of 2238 reviews" "
Rating 4 - Poor. 159 out of 2238 reviews" "
Rating 2 - Terrible. 85 out of 2238 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tram

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with effective staffs. Need to walk around 15-20 mins to Shinjuku Station or Gonzilla Head.
Stayed 1 night in Nov 2024

10/10 Excellent

Ken

Liked: Cleanliness, staff & service, property conditions & facilities
👍👍👍❤️
Stayed 5 nights in Nov 2024

10/10 Excellent

Frank, Mississauga

Stayed 1 night in Oct 2024

6/10 Okay

Xander

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The rooms are really small. They he could remediate some of these issues by taking out the unneeded cabinets that the TV is on and the weird table and chair set up next to the bed.
Stayed 3 nights in Nov 2024

6/10 Okay

Gregory

Liked: Cleanliness, staff & service, property conditions & facilities
Solid for the price I paid
Stayed 3 nights in Nov 2024

6/10 Okay

Michael

Liked: Staff & service, property conditions & facilities
The hotel wasn’t bad. The rooms were even smaller than it looked like online. The bathroom was almost uncomfortably small for a person of my height and size, and smelled like urine constantly. Airflow in the room was bad, so I had to have both the room and the portable AC in the room on high to keep it comfortable.
Stayed 3 nights in Nov 2024

10/10 Excellent

Livia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
7min walk to Shinjuku Station. Great hotel!
Stayed 3 nights in Oct 2024

10/10 Excellent

Moses

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Foreign Friendly
Stayed 3 nights in Nov 2024

8/10 Good

Sanjay

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

2/10 Terrible

rosalie

Stayed 4 nights in Oct 2024

10/10 Excellent

Smith

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Nov 2024

10/10 Excellent

Jordan

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exactly what I was looking for
Stayed 12 nights in Oct 2024

8/10 Good

Patsy

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Check in was very easy & efficient. There are plenty of staff to help at the computerized kiosk to check in. We booked a room with 2 twin beds, room 836 and it was very small and cramped. There is no wardrobe / closet / drawers. You won't be able to unpack. Our 2 carry on luggage, when opened was very tight. The walls are a bit scuffed up and the curtains need to be changed (looked dirty). Otherwise the bed & bathroom was very clean. There is no view in this room. A couple days later, we joined a tour and got moved to room 2256. The layout of this room is much better and bigger with 2 twin beds. This room has 2 windows and faces office buildings with a light show on the building on Saturday night and we can some greenery on the left. Both room 836 & 2256 felt "stuffy" even with the AC on. We requested a portable AC, which the staff promptly delivered both times.
Stayed 2 nights in Nov 2024

8/10 Good

Emily

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenicne
Stayed 6 nights in Nov 2024

10/10 Excellent

Han Boon Alan

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 7 nights in Nov 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly. Rooms are super tight and have no space to open luggage all the way.
Stayed 1 night in Sep 2024

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic. Having restaurants and 2 convenience stores in the same hotel was exceptional. This hotel is close to everything from the subway to night life.
Stayed 4 nights in Nov 2024

10/10 Excellent

FADILAH

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love love love the hotel. Just a walk about to Shinjuku JR station, there’s an airport limousine pickup and drop off that is nearby, room comes with bathtub and there’s a konbini just downstairs. They also provide a luggage delivery service. Only cons is that the room is tiny. So don’t expect space to open your large size luggage.
Stayed 3 nights in Oct 2024

10/10 Excellent

Roelito

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

8/10 Good

Christine, Brooklyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall property was nice with good amenities. Easy check in process with helpful staff. Hotel has an airport limo bus stop right outside which makes it very convenient. Had a single room which could use a slight renovation upgrade, but otherwise no problems. Room size was good enough.
Stayed 1 night in Oct 2024

6/10 Okay

Roberto

Traveled with partner
Liked: Cleanliness
Location was great but hotel had small rooms and provided only 1 pillow.
Stayed 5 nights in Nov 2024

10/10 Excellent

Nathan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
easy to navigate around, located in a good spot.
Stayed 4 nights in Oct 2024

6/10 Okay

Lena

Traveled with group, Traveled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Booked 2 x double rooms but rooms were so small I could not get the wheelchair into the room. It felt like I was given 2 single rooms. I had to pay extra to upgrade my rooms to a larger sized one.
Stayed 7 nights in Oct 2024

6/10 Okay

Christopher

Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Faded glory best describes this property, and that's not a compliment. Billing itself as a four-star property, the Shinjuku Washington is generally on par with a standard 2-3 star business hotel. It's clean but cramped and has some very weird "hospitality" at points that is quite off-putting. But for the price, the lack of amenities and lack of customization is appalling. The windows don't open and the A/C is centrally controlled, meaning the entire hotel has a 'stuffy' feeling that gets worse as you move from lobby to hallway to your room. Sure it's clean, but it's so stuffy it never actually FEELS clean because there's always dust or something in the air. The basic room is tiny, particularly if you have more than 2 bags. They don't make up for this with any public space in the hotel, either. There's no business center or lounge in the hotel somehow, and the private business listed as a "business center" on the building map is unaffiliated with the hotel and hostile to non-Japanese persons. There's also no public bath or really any other public space than a few seats in the lobby, which also feels very hostile. We're paying a premium to stay in this hotel, but to actually sit down for a minute in something like a lounge would be nice. Instead, we're directed to the restaurants to pay for space... the breakfast at the rooftop restaurant had a nice view but mediocre food. Oh, and it's 15 minutes walk to the station too.
Stayed 5 nights in Oct 2024

8/10 Good

Jane

Traveled with family
Location good. Bed is comfortable. Staff are nice esp Ngoc at the front desk was very helpful getting the concert ticket for my daughter by calling the local post office to deliver the concert tickets to the hotel in time. My daughter enjoyed the concert happily though it was pouring rain on that evening
Stayed 5 nights in Oct 2024