West Nyack Vacations from ₩1,395,711

My husband had rave reviews. He was upgraded and would stay again.

Unfortunately we paid 50 dollars a day for hotel fee but we weren’t allowed to use the sauna

I received exceptional service and truly felt cared for and respected. The level of compassion shown by the staff at Lotte Palace was beyond anything I have experienced before. Thank you to the team for their remarkable dedication. With many staff members having 20 to 40 years of service, I can see why this place stands out.

hotel used to be elegant now it's run down and if you look closely EVERYTHING Needs updating and painting and fabrics are soiled and ripped and carpets are filthy especially in the lobby the fabric on the wall in the lobby and bar are stained and filthy but the worst are THE MATRESSES …soggy and dented and lumpy and we had to see four rooms before we slept on one that was less than average and it cost me 1700 canadian dollars with tax and fees for 2 NIGHTS!!! My daughter’s rollaway mattress which they had the nerve to charge me for had a better mattress than the king size bed in our suite NOT WORTH THE MONEY AT ALL!!! VERY VERY VERY DISAPPOINTING and it’s a shame because the rooms are large and it used to be such a lovely hotel The managers and front desk staff were lovely but they couldn’t make the obvious go away I was sad that it wasn’t better

Very neat, minimalistic and enjoyed the coffee in the lobby and the terrace on the last floor Thank you