West Island, Fenghuang Town hotel rooms at the Independent

"I like the space and cleanenss of the room. And staffs were friendly even though they can't speak English well. The conditions of the hotel especially the room was old and rusty but overall it was acceptable and ok. Swimming pool and breakfast buffet were good."

"- Wall power sockets were unsafe in 2/3 rooms on the same floor (sparks, burnt the charger, not stick on the wall) - Had to move room without any assistance at 12-1AM on the first night due to the wall sockets (we had to argue to move as well) - No smoke detectors - safety issue - also on a non-smoking floor (there’s definitely people smoking) - Room not cleaned properly - used cups not replaced or cleaned, cleaning staff continually forget to replace used amenities (eg. mosquito repellent) -...

"Room was dirty, bathroom was with urine odour I had to wash and rinse myself before using."

"Is ok versus tariff "

"Our trip as a family of 4 with teenagers was good! The views from the balconies are amazing. The beach is across the street making it convenient to go. Staff did not have much English, but with a translation app, were very prompt in helping. Large buffet breakfast. A beautiful spot for afternoon tea as well."