2/10 Terrible
Claribel
Traveled with group
Jan 6, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
First of all when we booked it stated breakfast was included, that’s not the case, at checkout we had a surprise bill that included a total of more than $200. The owner told us that only “continental breakfast” was included. They should have mentioned that to us otherwise we would’ve bought food somewhere else. They failed to mention that we had to pay for breakfast, we had to we’re under the impression that there was only a charge for dinner and not breakfast, they need to be more specific. They didn’t even have a menu so how were we supposed to know that. On arrival there was no one at the desk to receive us, then someone finally called the manager who told us to check in online. I tried to check in multiple times and it wouldn’t let me, but I guess no one really cared about that. They also stopped cleaning our room after the second night. Our last few nights they left the room dirty. Also, this is far from everything you have to take a cab everywhere, and these cab drivers charge per person not a total charge, total rip off.
Claribel
Stayed 4 nights in Dec 2024