Spreewelten Bad Tours

I would like to get the attention of the administration because of the inconsistent of the staff explanation regarding the payment method. Last month, I booked for one day and asked the customer service if I could pay the $150 via Apple Pay and it was granted . The customer service staff did change it from my apple wallet upon checked in and told me that the money will be back in my card after 3-5 business days. After a couple of weeks I went back to check in and asked the customer service staff again to pay from my Apple Pay wallet, however; the lady said ‘we don’t allow it here”. I explained and gave the date of my previous booking and she checked to the system and told me “I don’t know why they granted apply pay for you”. Anyways, just wanted clarification to the management. The reason why I insisted an apply pay method because few months ago my card was hacked and got all my information. I wanted to avoid paying the method using to slide my card in the machine because there are a lot of going on. I really appreciate if the admin would allow the customer to pay digitally to avoid hassle. Thank you!

The property is good, although it needs an upgrade. Customer service is very average; I’m not sure the staff has been trained in hospitality. Very good location

We've stayed at the Palm Springs Tennis Club on 2 occasions, both times in 1 bedroom bungalow units. The well landscaped grounds are lovely and the 3 pools offer something for everyone; quiet pool, adults only pool, and family pool. Our first stay was in a very spacious unit that somehow lacked outdoor privacy. Our more recent stay was in a smaller unit with a lovely patio off the bedroom although the living area faced the street. Both units were well equipped and comfortable although inexpensively "appointed".