The room itself was quite good, although it could've benefitted from better lighting. Breakfast was pretty good (although veg sausage option not available, even though the sign advertising it was displayed). The worst part of our stay: no clear info/communication re: parking and unloading. There's a parking lot that's free for hotel guests not too far away, but it's labeled for Moxy guests only, not Residence Inn. We wasted about 45 min trying to get a parking app to work, then finally walked to the hotel and found out we could use the free Moxy lot. WHY would this not be communicated clearly ahead of time?? And why does the parking lot signage not indicate that it's also for Residence Inn guests? Also, it was highly unusual to not be able to unload our bags before parking; there was no clear/marked way to do that. We later found out that there's sort of a place for that, but again, this was in no way communicated ahead of time, either on the website or in check-in information. Very frustrating! The desk employees who helped were doing the best they could, and we do appreciate being allowed to check into our room early. The problem seems to lie with the overall management and communication of policies. Really hope they figure out a way to address this.
