2/10 Terrible
Alexis, Santa Rosa
Traveled with partner
Nov 14, 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is the worst to stay in. Everything about this property is TERRIBLE. If you can, please avoid staying with them at all cost. I was supposed to stay there from Nov 3 to Nov 6, we ended staying until Nov. 4 2024 (one night).Since we got to the property the security was rude and clueless. You would think the administration and the security are in constant communication, but NOT here. We had friends drop us off at the property to check in because we had no car, since the very beginning the security team followed our friend's car to the administration to make sure we checked in and to make sure our friend's left after dropping us off. The security treated us like we were there asking for something from free. They harassed us like if owed them something or we went to the property to steal something. When we finally settled into our room we noticed that the property only has ONE outlet IN TH BATHROOM. There is no outlets in the night stands or the little kitchen area. literally none, not to mention that the mattress's base is just cement with white paint, this made it very uncomfortable to sleep. The rooms are extremely inconvenient like if the property doesnt want its guest to use electricity or use the least possible. The tiny TV's are meters and meters away from the bed which is literally impossible to watch it. There is also NO HOTWATER. We complained to the administration and they did absolute nothing they have zero customer service. DONT STAY HERE!!!
Alexis
Stayed 3 nights in Nov 2024