2/10 Terrible
Dia
Traveled with family
Nov 11, 2024
Disliked: Cleanliness, amenities, property conditions & facilities
Unfortunately we were unable to stay due to a roach infestation and not just a few (as we are aware there are bugs in tropical climates) …but roaches in the bed, blankets, microwave, kitchen etc. After an employee came and witnessed the issue, he tried to move us to another apt (in the same infested building ) which had filthy linens and was probably not ready for guests.
We left the same night after the company refused to put us in contact with actual management. The “virtual assistants” that did end up calling after our persistent request offered nothing but the mention of having had an exterminator come and so they still expected us to stay there which was unacceptable. To this day an actual manager still has not contacted us and after multiple attempts this company was unable to make this right as this was a horrible start to our experience/vacation. If you stay here, I hope everything goes well because the level/lack of customer service is disheartening. I wonder if the owner is aware of any of these types of issues since it is IMPOSSIBLE to get ahold of actual management.
Dia
Stayed 4 nights in Oct 2024