Quintana Roo Vacations & Trips from ₩1,560,786

Amazing place. Diego was an incredible waiter around the pool. The food was fantastic. The staff was very polite and helpful in every area.

My last stay here. Rooms need fresh caulking, new knobs, handles, door hinges need tightening, and plain TLC. Couldn’t sleep due to flashing thermostat had to put towels to cover light. Never any fish at fisheria always saying to come early cause it sells out. Tried to order room service they never answer at night and when they did the milk was spoiled, asked for lactose free milk from area and said they didn’t have any until I pulled out $200 pesos they then brought out. 5 staff members always knocking on door first day for random things like if our tv has channels or if the temp was ok or if I needed anything and 4 different on second day… I’m like if I need something I’ll call… what if I didn’t answer would they have just came in so after the second day I asked for a do not disturb sign and eliminated unwanted staff in room. Frost desk gets irritated if you ask for change to break big bills for tips so get some beforehand if you are a tipper. I appreciate Ely massage therapist, Miguel from pool area, Leydy from buffet, Paola in crepes, Eliceo in buffet…pretty much the only reason we would keep returning and am greatful for the past years.

The staff were incredible! Best service we ever experienced. The food in all the restaurants was terrific. Spa is nice, massages were so soothing.

We liked staying in this great hotel. Thanks!

The resort was beautiful as well as it’s surroundings with places to shop and eat.