We arrived at the property for a 6 day stay. The property itself is well cared for, the landscaping is great, and the staff are very kind and helpful. The property is large and part of 7 properties, all connected to one another. The pools are very large and there are few of them. This is important because when an accident occurs, it doesn’t shut down the only pool. There is plenty of seating at the pools with umbrellas. The beach was a little hike, but most of the time there is constant transportation to take you there. The hotel also provides plenty of tropical umbrellas with lounge chairs at the beach.
I gave the property/stay 3 stars because the hotel needs to step up a few things. The beds are double beds, so they are small for a couple, and they are not comfortable. Neither are the pillows. They provide sheets only and you do not really have a comforter. Our deadbolt did not lock, and I told the concierge desk, but no one fixed it. We have the HVAC leak from the ceiling and water went everywhere. Maintenance fixed it quickly but left the mess for us to clean up. There was so much water it took 3 bath towels. We only have two US outlets which were for the coffee maker and frig, so that made it difficult for us.
The dining and beverage options were also lacking. The food was not very good even though they had many choices. The buffet was the same each day and it wasn’t clean. Plates and utensils were regularly dirty. We noticed roaches in the tea area,