2/10 Terrible
Cassie
Nov 21, 2024
Disliked: Staff & service, property conditions & facilities
Will never stay again. Homeless camps all around property and wandering around property at all hours. Arrived at 1:35am due to flight, was very rudely told we missed check in and their system was running an audit, there was nothing they could do to give us a room until the audit was completed. Extremely stupid planning on their part. Two others came in while we waited wanting to check in also. Hotel allows pets but there are seemingly no rules for keeping pets on leashes as multiple were running around with no supervision. Finally got our room, pillow case had black dirt on it. Not allowed any ‘extra’ pillows, only 4. Hair on half the towels. Not allowed extra towels or washcloths. Have to take dirty ones down to the desk each day to get clean ones. Miserable service. ‘Gym’ has half the dumbbells missing, door does not lock to keep out any random people wandering around. One desk clerk was friendly, another tried to help us out while repeatedly telling us ‘that’s their policy, there’s nothing I can do, and I agree it’s stupid.’