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Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

5.0 star property
Luxury property on the beach, with 6 outdoor pools

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

6 outdoor pools, pool umbrellas, sun loungers
Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe
Reception
Premium bedding, down comforters, free minibar, in-room safe
Beach/ocean view
VIP Access

Reviews

8.0 out of 10

Very good

Popular amenities

  • Bar
  • Hot Tub
The price is ₩539,730
₩539,730 total
includes taxes & fees
Jan 28 - Jan 29

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks

Room options

Available filters for rooms
Showing 16 of 16 rooms

View all photos for Luxury Junior Suite Swim Out

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite

Two Bedroom Luxury Junior Suite | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 101 sq m
  • Sleeps 8
  • 2 Queen Beds, 2 Double Sofa Beds and 1 King Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Beach/ocean view

Two Bedroom Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Swim Out Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Sky Chairman Suite Two Bedroom Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 484 sq m
  • Ocean view
  • Sleeps 8
  • 1 Double Sofa Bed, 2 Queen Beds and 1 King Bed

View all photos for Luxury Junior Suite Ocean Front

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean View Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean View Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Chairman Two Bedroom Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 319 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Luxury Junior Suite Ocean Front Swim Out Diamond Club

Luxury Junior Suite Ocean Front Swim Out Diamond Club | Terrace/patio

Luxury Junior Suite Ocean Front Swim Out Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Luxury Presidential Ocean Front One Bedroom Suite Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 92 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Premium bedding, down comforters, free minibar, in-room safe

Luxury Junior Suite Ocean Front Terrace Jacuzzi Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

View all photos for Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club | Premium bedding, down comforters, free minibar, in-room safe

Two Bedroom Luxury Junior Suite Ocean Front Diamond Club

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Down duvet
Sofa bed - double
Blackout drapes/curtains
  • 102 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 2 Double Sofa Beds

View all photos for Luxury Junior Suite

View from room

Luxury Junior Suite

Highlights

Balcony
Air conditioning
Free minibar items
Plasma TV
Pillow menu
Ceiling fan
Blackout drapes/curtains
Premium bedding
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds and 1 Double Sofa Bed

Similar properties

Outdoor wedding area

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Pool
Hot Tub
Breakfast included
All inclusive
7.0 out of 10, Good, (1364)
The price is ₩487,498
₩487,498 total
includes taxes & fees
Jan 8 - Jan 9
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino
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About the neighborhood

Map
307 Cancun - Chetumal Ejidal, Puerto Morelos, QROO, 77712

What's nearby

  • Moon Palace Golf Club - 15 min drive - 9.9 km
  • Petempich Bay - 17 min drive - 14.5 km
  • Ventura Park Cancun - 20 min drive - 17.3 km
  • Puerto Morelos Beach - 22 min drive - 19.0 km
  • Puerto Morelos Town Square - 25 min drive - 20.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 20 min drive

Restaurants

  • ‪Grand Lobby Bar - ‬16 min drive
  • ‪Grand Central Buffet - ‬17 min drive
  • ‪Agave Mexican Cuisine - ‬1 min walk
  • ‪The Grill - ‬18 min drive
  • ‪Cusco - ‬19 min drive

About this property

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort

Luxury all-inclusive property near El Tinto Golf Course
Located close to Ventura Park Cancun, Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort provides free full breakfast, free water park access, and 3 swim-up bars. This property is a great place to bask in the sun with a white sand beach, 4 beach bars, and sun loungers. Treat yourself to a body treatment, reflexology, or a hot stone massage at the onsite spa. Be sure to enjoy Asian cuisine at one of the 12 on-site restaurants. Yoga classes and fitness classes are offered at the gym; other things to do include beach volleyball and beach yoga. Free in-room WiFi, with speed of 100+ Mbps (good for 1–2 people or up to 6 devices), is available to all guests, along with 3 poolside bars and a terrace.
You'll also enjoy the following perks during your stay:
  • 6 outdoor pools and a children's pool, with a lazy river, a waterslide, and 3 swim-up bars
  • Tennis courts, beach umbrellas, and tour/ticket assistance
  • Coffee/tea in the lobby, a porter/bellhop, and multilingual staff
  • Table tennis, concierge services, and an elevator
  • Guest reviews say great things the family-friendly amenities, beach locale, and pool
Room features
All 1005 rooms feature comforts such as 24-hour room service and premium bedding, in addition to perks like pillow menus and laptop-compatible safes. Guest reviews speak positively of the clean rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with free toiletries and hair dryers
  • Plasma TVs with premium channels
  • Balconies, coffee/tea makers, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Surfing/body boarding

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 10 bars/lounges
  • 12 restaurants
  • 2 coffee shops/cafes
  • 3 poolside bars
  • 3 swim-up bars
  • 4 beach bars
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steak House
  • Taj
  • Zen

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Gym
  • Lazy river
  • Playground
  • Sauna
  • Shopping
  • Spa tub
  • Steam room
  • Table tennis
  • Tennis
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 9 floors
  • Beaux Arts architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • MP3 dock
  • Plasma TV with premium cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 1, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Splash Riviera Cancun
Royalton Splash Riviera Cancun All Inclusive Resort

Frequently asked questions

Does Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort have a pool?

Yes, this property has 6 outdoor pools and a children's pool.

How much does it cost to stay at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

As of Jan 7, 2025, prices found for a 1-night stay for 2 adults at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort on Jan 28, 2025 start from ₩539,730, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort pet-friendly?

No, pets are not allowed at this property.

How much is parking at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

This property doesn't offer parking.

What time is check-in at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-in start time: 3:00 PM; Check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Check-out is at noon.

Are there all-inclusive benefits at Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort?

Yes, the property is all-inclusive. Activities include surfing/body boarding, tennis, volleyball, and more.

Where is Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort located?

This Puerto Morelos property is on the beach, 6.6 mi (10.6 km) from El Tinto Golf Course, and within 16 mi (25 km) of Ventura Park Cancun and Puerto Morelos Town Square.

Royalton Splash Riviera Cancun, An Autograph Collection All-Inclusive Resort Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 571 out of 1183 reviews" "
Rating 8 - Good. 281 out of 1183 reviews" "
Rating 6 - Okay. 146 out of 1183 reviews" "
Rating 4 - Poor. 80 out of 1183 reviews" "
Rating 2 - Terrible. 105 out of 1183 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best
Stayed 5 nights in Jan 2025

8/10 Good

Lin

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Pros: - The resort is clean. - The waterpark is incredible! - The buffet offers a wide variety of delicious food options. - Most staff is incredibly friendly and attentive. - The kids’ club is well-designed and has a great selection of activities. - The gelato is absolutely delicious! Cons: - The food at the fine dining restaurants was disappointing. - The kids’ club on the third floor was often closed. The staff said they didn’t have enough staff to watch them separately, so all the kids had to sit at a table and play Uno, even though they didn’t want to. When we visited, there were only six kids and five staff members, which was quite frustrating that they did not allow my son to play the activity he wanted to play.
Stayed 5 nights in Dec 2024

10/10 Excellent

Vladimir

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service.
Stayed 5 nights in Dec 2024

2/10 Terrible

Alla

Traveled with family
Disliked: Staff & service, amenities
This is my second and last Royalton check in… the first Royalton we stayed at was in 2016 the Riviera and it was very memorable. This trip was anything BUT what we expected in terms of accommodations, food and quality of service. I called in advance numerous times for early check in but upon arrival the best they did was check us in at 2 pm from a red eye flight they offer you a courtesy suite. The employees all seem miserable but if you book through Expedia they truly don’t care about you. Buyer beware! They offer you an upgrade via email but once on premises they cannot accommodate my adult children and ourselves had to share tiny beds. Room was decent but strange layout. We ordered room service which says wait 90 minutes and then they never brought it. The food quality is subpar and your best option is buffet. Customer service although they pretend to help they do not …inclusive of the check out process too. Everything is difficult and most people you come into contact with are not happy to be there. I don’t ever remember this being the case at Royalton in 2016 but this Splash just doesn’t have their stuff together. I am bummed to write a negative review but we don’t vacation often and this was not like anything I could ever imagine it being. The New Year celebration was probably my favorite part but I would not return. Cancún customer service was always very pleasant,it wasn’t at this place. Very dissatisfied sadly!
Stayed 5 nights in Dec 2024

10/10 Excellent

Clayton

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was amazing
Stayed 4 nights in Nov 2024

8/10 Good

Shauna

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Dec 2024

6/10 Okay

Rebecca, CAMBRIDGE

This resort is ok. The pools and beach area are good and the variety of restaurants was nice. Overall the service was just missing. Staff are friendly, but really not able to problem solve or give folks the high level of service the resort claims to offer. Every day we experienced something that was just confusing - no beach chairs in the Diamond Club area and no ability to fix it, spa reservations made through the app that were just rejected, no availability to book restaurants in the app, no late check out, no mini bar restock - and we heard many other families experiencing the same or similar things. Overall the hotel is ok, but if you are paying extra for the Diamond Club level of service or booking through Expedia with VIP status - we did both - don’t expect true 5 star service.
Stayed 6 nights in Dec 2024

10/10 Excellent

cindy

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the staff, they are very nice and kind especially Javier Chuc because he helped us a lot. He delivered the wheelchair to us and led us to the restaurant. I love this property! I will come again.
Stayed 6 nights in Dec 2024

8/10 Good

Behzad

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was exceptional especially with 3000 holiday guests
Stayed 7 nights in Dec 2024

2/10 Terrible

Brian

Traveled with family
Disliked: Staff & service, property conditions & facilities
Check in was horrible, waited for hours to get to my room food was limited and nasty for an marriot autograph hotel it’s a waste of money and they excuse was under staff. Restaurant not even full house and yet waited 2 hours to get my food very disappointed with this resort..
Stayed 2 nights in Dec 2024

10/10 Excellent

Diana

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We had such an amazing experience, thanks to our guide Luz . She really took care of us in our anniversary and thru out our stay thank you for everything all the attention and all the updates and reservations made this trip stress-free we really enjoyed ourselves .
Stayed 5 nights in Dec 2024

10/10 Excellent

Jaya

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property to visit especially with the family.
Stayed 5 nights in Dec 2024

8/10 Good

Khori

Stayed 3 nights in Dec 2024

10/10 Excellent

lynette

Stayed 5 nights in Nov 2024

10/10 Excellent

Jeremiah

Traveled with group
Liked: Cleanliness, amenities
Beautiful property!
Stayed 4 nights in Dec 2024

6/10 Okay

Gagan

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Most of the food items are processed and frozen. Quality is average. Beach was really bad not maintained quite disappointing.
Stayed 3 nights in Dec 2024

8/10 Good

amruteshwar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 5 nights in Dec 2024

8/10 Good

Mindy B

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food and drinks were great. The property was beautiful.
Stayed 7 nights in Dec 2024

6/10 Okay

Raina

Traveled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Overall, this property was just okay. It's big so it gets very crowded. The hotel hasn't figured out how to cater to so many guests. They were constantly out of stuff - like they wouldn't have towels so you'd have to wait hours, they ran out to pizza dough at the pizza store, the buffet wasn't always fully stocked, and there just wasn't enough staff to keep things going. We were here for 4 days and our AC in the room wasn't working well. They sent people to fix it 3 times, but it never got fixed. The coffee machine didn't work and they never fixed that. Overall - not very well run. The positive was the staff at the restaurants, pool, etc. were really really nice! And they did quite a few activities for kids and adults throughout the day.
Stayed 5 nights in Dec 2024

8/10 Good

Devra, Red Deer

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2024

8/10 Good

Jimmy

Traveled with family
Liked: Staff & service, amenities, property conditions & facilities
The property was a bit dirty. The food was very below average compared to many others we have stayed at in the area of Mexico. Once you check out the staff is almost non responsive. Even if you have several more hours on property.
Stayed 4 nights in Dec 2024

8/10 Good

Jeanne

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2024

8/10 Good

QUAADIRRAH

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service and lots of things to do for children
Stayed 3 nights in Dec 2024

2/10 Terrible

Mark

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024