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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

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your current months are February, 2025 and March, 2025.
February 2025
March 2025

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools, pool umbrellas, sun loungers
4 bars/lounges, poolside bar
5 restaurants, breakfast served
Kayaking
5 restaurants, breakfast served

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Room service
  • Pool
  • Housekeeping
The price is ₩398,739
₩398,739 total
includes taxes & fees
Jan 23 - Jan 24

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Day bed
Ceiling fan
Private bathroom
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Separate bedroom
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Deluxe Room, Partial Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Ceiling fan
Blackout drapes/curtains
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale family-friendly property near El Camaleón Mayakoba Golf Course
Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a poolside bar, a grocery/convenience store, and a terrace. With a white sand beach, sun loungers, and kayaking, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the spa tub, and indulge in a sports massage, a body scrub, or a body treatment. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers fitness classes and yoga classes; other things to do include sailing, rowing/canoeing, and volleyball. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool, with sun loungers and pool umbrellas
  • Free self parking
  • 2 outdoor tennis courts, babysitting (surcharge), and an elevator
  • Motorized watercraft on site, luggage storage, and tour/ticket assistance
  • Guest reviews give top marks for the dining options and helpful staff
Room features
All 979 rooms offer comforts such as air conditioning and free stocked minibars, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Dancing
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • 4 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of Jan 22, 2025, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on Jan 23, 2025 start from ₩398,739, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is BlueBay Grand Esmeralda All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at BlueBay Grand Esmeralda All Inclusive?

Self parking is free at this property.

What time is check-in at BlueBay Grand Esmeralda All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at BlueBay Grand Esmeralda All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is BlueBay Grand Esmeralda All Inclusive located?

This Riviera Maya property is on the beach, 1.9 mi (3.1 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Gran Coyote Golf and Maroma Beach. Quinta Avenida and Mamitas Beach are also within 9 mi (15 km).

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 259 out of 1091 reviews" "
Rating 8 - Good. 236 out of 1091 reviews" "
Rating 6 - Okay. 233 out of 1091 reviews" "
Rating 4 - Poor. 165 out of 1091 reviews" "
Rating 2 - Terrible. 198 out of 1091 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Dennis

Traveled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Our 2nd stay here, 1st was before covid. All the working staff were exceptionally polite and friendly. Room balcony had a nice ocean and pool view. This has increased this rating. The resort requires building maintenence. Thatched roofs leak as some areas have lost the thatch. Thought we could sit on the balcony and enjoy the rains, but that roof didn't stop much of the rain. The door deadbolt wouldn't latch, had to have the plate on the frame replaced. 3 days later the door's card reader failed completely, had to have that replaced. Water staining on the room's ceilings. Room complex #5 had 1 elevator OOS the whole stay, the 2nd elevator worked intermittently. Pool chairs were reserved for the day with towels by 7:30, even though people would show up for a couple hours only. Not enough chairs/lounging chairs. Pool wait staff is less than what's required. The VIP & Circle sales staff would not provide any summary without attending their breakfast meeting. I've attended these hard sell meetings at other resorts and had to become rude after a number of times indicating that we were not interested...
Stayed 7 nights in Jan 2025

2/10 Terrible

fabiola

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Customer service is horrible. They sell water for 10 dollars. Everything is over priced and no one ever clean our room. Rooms are dirty. Food is bad. We all got sick from it.
Stayed 3 nights in Jan 2025

6/10 Okay

Jose, Manteca

Traveled with family
Disliked: Amenities, property conditions & facilities
Room had mold , faulty door and toilet. Maintenance needs improvement.
Stayed 5 nights in Dec 2024

8/10 Good

Margaryta, Edmonton

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like food, restaurants, evening show, bars and pools. Do not like: reception - very slow, not enough stuff there, you have to stay in lines with your question. My request was room with 2 beds, they give me with one bed. They wanted I sleep with my son teenager. Lol. I come back to reception 3 times to switch the room - It was so difficult! Tried not nerves on New Year Eve.)) I do not like the ocean at all there. Grey color, dirty and with sludgy at the bottom. We have to walk to swim the next two resorts for river to swim. Of course, It is not a fault of resort, it is a Nature. But next time I am not coming here. Because the ocean is very important for us during vacation. An last thing what I do not like - the music at the pool. It is soo boring and old. like from 80xx. American music. Sometimes Cabirian. but old too. You guys have to do something with you playlist. Do not be so antiquated!
Stayed 7 nights in Dec 2024

8/10 Good

Barry Kenneth

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort, pools and beach were all beautiful. Great food, but must book restaurants as soon as you arrive to get in for dinner the second day, which is okay as the buffets are also excellent. Our only concern was that we didn’t confirm that transport from airport to resort (and back) was included - just incorrectly assumed it was, as it always has been with all-inclusive vacations. It was an additional $200 USD for round-trip e-taxi which was quite convenient once we realized that was our only option at that early hour.
Stayed 7 nights in Jan 2025

8/10 Good

Vicki

Traveled with partner
Liked: Cleanliness, staff & service
We have been coming to this resort since 2009. Although some things have changed over the years, it continues to be a great spot for us! We were disappointed by the lack of lounge chairs around the pool but we still managed to get a chair each day. Our room was comfortable and always cleaned daily! The staff at this resort are amazing and this trip we were thrilled to connect with an accommodating and helpful Le Sommelier Rodrigo! He helped us select wines for our dinners - always attentive and reliable! This was a real plus for us. There are so many amazing members of the team here - Alonzo, Andres, Ruperta, Candido, Miriam, Estelle, Alberto, Romiro, Gustavo, Rogaciano, Samuel, Jose, Joel, Willie - too many to list! The managers at every restaurant were very welcoming and accommodating.Our a la carte dinners and the buffets did not disappoint! We also love the convenience of the DiveX shop and the very professional scuba team. Thank you Blue Bay for another amazing vacation!
Stayed 21 nights in Dec 2024

10/10 Excellent

Nikki

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very attentive kind and engaging. A fun atmosphere for all ages. Grounds were very clean. Food was quite good with a lot of options. We would stay there again.
Stayed 7 nights in Jan 2025

6/10 Okay

George

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
This is a 3 star resort and should not be advertised as a 5 star. The staff is great! The food isn’t bad and the drinks are cold. The resort is old and “tired”. It’s time for some updating and upgrades. The Black and White bathrooms need repairs- staff does their best to keep them clean, however there’s not much they can do with broken doors and cracked toilet seats. It’s not terrible but it isn’t great.
Stayed 5 nights in Dec 2024

10/10 Excellent

Renee Caroline Mcnevin

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The staff were absolutely amazing here! The live entertainment was fun and entertaining. The fire show was one of the best shows ever accompanied by a beach party. 10/10 would come back here. If possible ask to stay in buildings 1-5. They are the buildings closest to the entertainment pool.
Stayed 7 nights in Jan 2025

8/10 Good

Tenecia

Traveled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time. The only amenity missing was a swim up bar. Building 2 was much more updated compared to 5/6
Stayed 5 nights in Dec 2024

8/10 Good

Jasmine

Traveled with group
Liked: Cleanliness, staff & service, amenities
The resort was nice, but they did charge us a fee for “stained” linen.
Stayed 7 nights in Dec 2024

6/10 Okay

Philip

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
After staying at this resort 3 times previously much had changed. The biggest complaint among guests is the lack of chairs around the pool. Food was good Xmas and New Years Eve but not so great on regular days compared to other resorts we frequent. Staff were friendly and helpful. Another big negative was the lobby gave our room to new guests twice while we were in the room. These new guests just showed up at our door with suitcases and door keys. Overall not a plessant experience.
Stayed 9 nights in Dec 2024

6/10 Okay

Renato Luis

Traveled with group, Traveled with family
Liked: Cleanliness
Transfer from Reception/Restaurant to rooms should be better organized. On a rainy day it is really complicated. Restaurants should be better structured to receive larger groups. Staff should be trained to speak English as most of the members had difficulties to communicate with guests. Rooms maintenance to be strongly improved. Small number of chairs on the pool area, generating issues to accommodate guests. Several activities that needed coin, such as scale for luggage weight check, pool table, fussball could not be used because the hotel has no change. Good hotel in general, but needs to improve to be the 5 star they sell on internet
Stayed 7 nights in Dec 2024

8/10 Good

LEANDRO

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

4/10 Poor

wilfrido, charlotte

Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
No, 4 star hotel.Dated and smelly rooms. Horrible food. Look somewhere else. Do not waste your money
Stayed 4 nights in Dec 2024

2/10 Terrible

Tyrel Daryl

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Wouldn’t recommend this property to anyone else. Just came from here and never going back. Took my girlfriend on her first trip and I apologized for an awful experience. Our bedroom floor was constantly dirty even after the maid. The bed was always full of sand and we showered before entering bed all the time. We noticed things missing like a thing of gum and a chocolate bar (yes I know little items but still), that the maid must’ve took on us because we could not find them nor did we finish them. The ceiling fan made me feel like it was gonna fall off and land on me with how bad the bearings were. The AC quit on us twice and had to call room service each time. The water in the shower I wouldn’t call hot. The buildings are definitely outdated so you hear every sound coming from the hallways. When I booked this trip, I specifically chose for “partial ocean view” well my view was literally a swamp. Not happy at all. Terrible choice I picked. I heard this hotel offers free bottles of tequila if you leave a good review. That’s probably why they have 4.1/5 stars. Gotta bribe people somehow. But here’s the real trick. All around the resort it feels like back home in the boonies and swamps. DO NOT COME. waste of money. Also had to pay for my own shuttle to and from the airport on top of the expensive trip this already costs me. Brutal.
Stayed 6 nights in Dec 2024

4/10 Poor

Aaron J

Traveled with group
Disliked: Amenities, property conditions & facilities
Limited buffet food, limited towels, limited hot water, limited seating at pool
Stayed 4 nights in Dec 2024

4/10 Poor

Tatiana

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The outside landscaping and hotel staff friendliness was exceptional. However, the rooms and buildings are outdated & need remodeling, there were cracks in sinks and we had mold in one of our rooms. The phones weren't working (we had to use our cell phones to call front desk) in none of our rooms. The room keys stopped working for one of our rooms, we got locked out and had to.wait for maintenance to fix the lock.
Stayed 5 nights in Dec 2024

6/10 Okay

James

Traveled with partner
Overall our stay was good. The food was okay, the grounds were nice (but the lobby and some of the main building areas need to be updated and have better lighting added), and the ease of booking specialty restaurants was nice, but not having hot water in your room all week and lack of organization in the lobby for check in and questions was frustrating. If I was looking for a get away to somewhere warm again and the price was right I would stay here again.
Stayed 7 nights in Dec 2024

4/10 Poor

Wendy Charlene

Traveled with family
Disliked: Amenities, property conditions & facilities
It was a mediocre property, definitely needs updates or a rebuild soon. We did enjoy our time at the beach. Had to wake up to get beach chairs by 6:30 so thankfully I’m an early riser! Staff were kind and helpful.
Stayed 6 nights in Dec 2024

4/10 Poor

Traciann

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
First, I would like to say that the staff was incredibly gracious, helpful and hardworking. We REALLY liked the staff! They put on a wonderful New Year’s Eve dinner and event. Muchos Gracias to the staff!!!! What was frustrating was that we never had hot water (multiple phone calls, trips to the front desk), it took 2 days before we could get towel cards so we couldn’t get beach towels(they didn’t have enough cards. But plenty of towels! ). People were able to save chairs at 5 AM at the beach for the entire day. We could never get chairs at the beach. There were multiple small inconveniences that we were willing to overlook, it was the holidays, we understand but not having hot water and towels was not ok. When we called room service, the phone was answered 2 out of 9 times, over the course of 6 days. I will be requesting a partial refund as this was supposed to be a special vacation for us too. We requested a different room and was told it was not possible.
Stayed 6 nights in Dec 2024

8/10 Good

Koni

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of walking between beach & rooms. The golf cart shuttles were nice but not super convenient. Resort should invest in more pool chairs, if you didn’t reserve chairs at 7am, you had to sit on the concrete. Restaurant options were acceptable, the ala carte restaurants were the best!
Stayed 6 nights in Dec 2024

8/10 Good

Charlotte

Traveled with group
Liked: Cleanliness, staff & service, amenities
We could tell they were still recovering from the hurricane but everything was clean. Staff was friendly and campus was nice and lots of foliage. Loved the wild life too
Stayed 5 nights in Dec 2024

6/10 Okay

Evandro Jose

Traveled with group, Traveled with family
Disliked: Cleanliness, amenities, property conditions & facilities
1. Front desk stafd doesn't speak English. 2. Missing chairs in the pool, a lot of guests reserve chairs with towels because of the small amounts available. 3. Reservation for dinner was very easy as special restaurant are small. 4. Just 2 bars on the pool are with just 1 or 2 bartender, causing 20min wait for a drink. 5. In case of rain they don't have enough shuttle to move guests to the restaurants. 6. Elevator on the apartment building barely works. On my case were broken 4 days on my 7 days stay.
Stayed 7 nights in Dec 2024

2/10 Terrible

Alam

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible check in experience the rooms were dirty.
Stayed 6 nights in Dec 2024