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BlueBay Grand Esmeralda All Inclusive

4.0 star property
Family fun on the beach, with 3 outdoor pools, near El Camaleón Mayakoba Golf Course

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for BlueBay Grand Esmeralda All Inclusive

3 outdoor pools
5 restaurants, breakfast served
4 bars/lounges, poolside bar
3 outdoor pools
Kayaking

Reviews

6.4 out of 10

Popular amenities

  • Hot Tub
  • All inclusive
  • Bar
  • Breakfast included
  • Room service
The price is ₩323,669
₩323,669 total
includes taxes & fees
Dec 23 - Dec 24

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Suite, 1 King Bed, Jetted Tub (Emerald)

View from room

Suite, 1 King Bed, Jetted Tub (Emerald)

Highlights

Balcony or patio
Air conditioning
Free minibar items
LCD TV
Blackout drapes/curtains
Day bed
Ceiling fan
Hair dryer
  • 64 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, Pool Access, Garden View (Emerald)

Suite, Pool Access, Garden View (Emerald) | Free minibar, in-room safe, blackout drapes, iron/ironing board

Suite, Pool Access, Garden View (Emerald)

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Separate bedroom
Blackout drapes/curtains
Day bed
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, Partial Ocean View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Partial Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 35.0 sq m
  • Partial ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Ocean View

Deluxe Room, Ocean View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Ocean View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 35 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Deluxe Room, Garden View

Deluxe Room, Garden View | Free minibar, in-room safe, blackout drapes, iron/ironing board

Deluxe Room, Garden View

Highlights

Balcony or patio
Air conditioning
Free rollaway/extra beds
Free minibar items
LCD TV
Blackout drapes/curtains
Ceiling fan
Bathrobes
  • 35 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room Superior With Partial Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Superior With Partial Sea View

  • Partial sea view
  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Standard With Garden View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Standard With Garden View

  • Sleeps 4
  • 2 Full Bed(s)

View all photos for Room Deluxe With Sea View

Free minibar, in-room safe, blackout drapes, iron/ironing board

Room Deluxe With Sea View

  • Sea view
  • Sleeps 4
  • 2 Full Bed(s)

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About the neighborhood

Map
Carretera Federal Chetumal, Puerto Juarez Km. 300, Playa del Carmen, QROO, 77710

What's nearby

  • Tres Rios Ecopark - 7 min drive
  • El Camaleón Mayakoba Golf Course - 7 min drive
  • Gran Coyote Golf - 9 min drive
  • Maroma Beach - 12 min drive
  • Playa del Carmen Main Beach - 24 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Black & White - ‬1 min walk
  • ‪Beach Bar - ‬6 min walk
  • ‪Jaal-Ha - ‬8 min walk
  • ‪Coco Café - ‬8 min drive
  • ‪Bluemoon - ‬4 min walk

About this property

BlueBay Grand Esmeralda All Inclusive

Upscale family-friendly property near El Camaleón Mayakoba Golf Course
Located close to Gran Coyote Golf and Maroma Beach, BlueBay Grand Esmeralda All Inclusive provides a free breakfast buffet, a poolside bar, and a grocery/convenience store. With a white sand beach, sun loungers, and sailing, this property is the perfect place to soak up some sun. For some rest and relaxation, visit the sauna or spa tub, and indulge in a body wrap, a deep-tissue massage, or reflexology. Be sure to enjoy a meal at any of the 5 on-site restaurants. The gym offers yoga classes and fitness classes; other things to do include windsurfing, volleyball, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as a terrace and shopping on site.
You'll also enjoy the following perks during your stay:
  • 3 outdoor pools and a children's pool
  • Free self parking
  • 2 outdoor tennis courts, a billiards/pool table, and motorized watercraft on site
  • Concierge services, wedding services, and 3 meeting rooms
  • Guest reviews give top marks for the dining options and helpful staff
Room features
All 979 rooms offer comforts such as air conditioning and free stocked minibars, as well as thoughtful touches like free WiFi and safes. Guest reviews highly rate the clean rooms at the property.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • LCD TVs with cable channels
  • Balconies or patios, ceiling fans, and daily housekeeping

All inclusive details

All-inclusive room rates at BlueBay Grand Esmeralda All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports are included.

Water activities

Kayaking
Sailing
Snorkeling
Windsurfing

Land activities

Fitness facilities
Tennis
Volleyball

Lessons/classes/games

Aerobics
Water fitness

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, French, German, Italian, Russian, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:00 AM
  • 4 bars/lounges
  • 5 restaurants
  • A poolside bar
  • Snack bar/deli

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Gym
  • Kayaking
  • Personal motorized watercraft
  • Rowing/canoeing
  • Sailing
  • Sauna
  • Shopping
  • Spa tub
  • Volleyball
  • Windsurfing
  • Yoga classes

Family friendly

  • 3 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 3 meeting rooms
  • Conference center

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • On the beach
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk

More

  • 4 floors
  • 8 buildings
  • Banquet hall
  • Built in 2006
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • LCD TV with cable channels

Food and drink

  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Bay Blue Grand Esmeralda
Blue Bay All Inclusive
Blue Bay Esmeralda Grand
Blue Bay Grand Esmeralda All Inclusive Playa del Carmen
Blue Bay Grand Esmeralda Playa del Carmen
Blue Grand
Blue Grand Bay Esmeralda
Esmeralda Blue Bay
Grand Blue Bay Esmeralda
Grand Esmeralda Blue Bay
Blue Bay Grand Esmeralda All Inclusive All-inclusive property
Blue Bay Grand Esmeralda All Inclusive
BlueBay Grand Esmeralda All Inclusive Playa del Carmen
BlueBay Grand Esmeralda All Inclusive All-inclusive property

Frequently asked questions

Does BlueBay Grand Esmeralda All Inclusive have a pool?

Yes, this property has 3 outdoor pools and a children's pool.

How much does it cost to stay at BlueBay Grand Esmeralda All Inclusive?

As of Dec 22, 2024, prices found for a 1-night stay for 2 adults at BlueBay Grand Esmeralda All Inclusive on Dec 23, 2024 start from ₩323,669, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is BlueBay Grand Esmeralda All Inclusive pet-friendly?

No, pets are not allowed at this property.

How much is parking at BlueBay Grand Esmeralda All Inclusive?

Self parking is free at this property.

What time is check-in at BlueBay Grand Esmeralda All Inclusive?

Check-in start time: 3 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). After-hours check-in is not available.

What time is check-out at BlueBay Grand Esmeralda All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at BlueBay Grand Esmeralda All Inclusive?

Some rate plans available at this property are all-inclusive.

Where is BlueBay Grand Esmeralda All Inclusive located?

This Riviera Maya property is on the beach, 1.9 mi (3.1 km) from El Camaleón Mayakoba Golf Course, and within 6 mi (10 km) of Gran Coyote Golf and Maroma Beach. Quinta Avenida and Mamitas Beach are also within 9 mi (15 km).

BlueBay Grand Esmeralda All Inclusive Reviews

Reviews

6.4
Rating 10 - Excellent. 259 out of 1060 reviews" "
Rating 8 - Good. 223 out of 1060 reviews" "
Rating 6 - Okay. 225 out of 1060 reviews" "
Rating 4 - Poor. 157 out of 1060 reviews" "
Rating 2 - Terrible. 196 out of 1060 reviews" "

6.8/10

Cleanliness

7.2/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

4/10 Poor

Thomas

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
There was NO hot water in the shower. In hot Mexico and no shower for a week. I will not return to BlueBay
Stayed 7 nights in Dec 2024

2/10 Terrible

Miroslav

Disliked: Staff & service, property conditions & facilities
They have only 20 beach chairs and 7 beach umbrellas for the whole resort . Lazy staff snd dirty rooms
Stayed 5 nights in Dec 2024

8/10 Good

Kelly

Stayed 6 nights in Nov 2024

6/10 Okay

Denis Allan

Traveled with partner
Liked: Staff & service
Booked a deluxe garden view room, all we aw was a bit of grass and trees. Not my idea of a garden. Was supposed to be bathrobes in the room, there weren't any. Called for an 11:30 pickup for us and our luggage, on day of checkout, to take us to the lobby. It never showed up. Had to walk to the lobby. Wouldn't recommend this resort, sorry.
Stayed 6 nights in Dec 2024

4/10 Poor

Stephenie Bryenna

Traveled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Bad wifi, power went out entire resort for hours, extremely loud all hours of night, phone connection bad, sewage smell all over, not much hot water, booked a la carte when said they accommodated vegan to be turned away all dressed up with nothing. Charged for guacamole and meals were same every time every day. VERY UNIMPRESSED.
Stayed 7 nights in Dec 2024

10/10 Excellent

Chris

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 2 nights in Dec 2024

4/10 Poor

Sergey

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Stayed 14 nights in Nov 2024

2/10 Terrible

tahsin

Traveled with family and small children, Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disappointed and Frustrated – A Stay to Forget... I recently stayed at the Blue Bay Grand Esmeralda, and my experience was far from what I expected, especially considering the significant amount of money I spent. Towel Policy Concerns One of the most frustrating issues was their pool towel policy. Guests are charged $30 for a lost towel, and this policy feels more like a money-making scheme than a genuine security measure. Despite being cautious, I was treated with zero empathy by the concierge staff, particularly Edgar. This practice felt exploitative, and I suspect the staff may be complicit in "losing" towels to enforce charges. Deteriorating Facilities The property is in desperate need of attention. Buildings are run-down, elevators don’t work, and some areas have an unbearable stench reminiscent of a septic tank. Restaurant Management Issues A particularly unpleasant incident occurred at the Mexican restaurant, where the manager, Enrique, enforced a baffling and inconsistent dress code. Guests wearing t-shirts, shorts, and strapped sandals were allowed, but I was turned away for single-strap sandals. This not only ruined our evening but felt inconsistently applied, as others with similar attire were allowed entry. Final Thoughts Overall, my stay at Blue Bay Grand Esmeralda was disappointing. Its poor policies, declining facilities, and lack of guest care make it impossible for me to recommend. I hope the hotel addresses these issues.
Stayed 5 nights in Nov 2024

2/10 Terrible

Steve

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was horrible, the property was huge and the shuttle service was horrible the property was old and dirty huge cockroaches , food was bad never go here!
Stayed 4 nights in Dec 2024

4/10 Poor

Georgina, chino

Traveled with family and small children, Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Super outdated, public restroom non functional always only one working at the most busies times. Always same food and no snacks by the beach pool Area
Stayed 2 nights in Nov 2024

10/10 Excellent

Dima

Liked: Cleanliness, staff & service
Stayed 11 nights in Nov 2024

6/10 Okay

Darlene

Liked: Staff & service
Stayed 7 nights in Nov 2024

8/10 Good

Alexei

Stayed 4 nights in Nov 2024

6/10 Okay

Jamie

Traveled with family and small children, Traveled with partner, Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Grounds are well maintained. Staff are friendly and helpful. Some rooms are musty smelling and mouldy. Sliding doors would not lock properly. Buildings and rooms need updating. Food was ok, not great. Most food items were luke warm at best. Pool was fine. Resort needs more deck chairs around pool.
Stayed 7 nights in Nov 2024

10/10 Excellent

Tabatha

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Nov 2024

2/10 Terrible

Vishal

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort is horrible. The resort stole my room from me and gave it to another guest when their room caught on fire. When I complained about the hotel stealing my room the hotel manager threatened to call the Mexican police on me and send me to jail. I recorded the conversation and told Expedia about how the management treated me; however, Expedia decided to side with the resort and not accept my videos as evidence. Expedia was unable and unwilling to investigate this issue with the partner hotel and sided completely with the hotel instead of protecting their customer. Stay away from this hotel and Expedia.
Stayed 7 nights in Nov 2024

6/10 Okay

Felicia

Liked: Staff & service
Stayed 5 nights in Nov 2024

4/10 Poor

Gurinder Singh

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I will never recommend this resort to anyone worst seafood was served at dinner .water used to stop in showers while soap on body in building 4 and 5 same in toilets.much more to say
Stayed 5 nights in Nov 2024

6/10 Okay

Harvinder

Traveled with group
Liked: Cleanliness, staff & service, amenities
Elevator was not working in building 5 my room light was not working and toilet was not working
Stayed 5 nights in Nov 2024

2/10 Terrible

Vironica

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

2/10 Terrible

Vinita

Disliked: Cleanliness, staff & service, property conditions & facilities
THIS WAS THE WORSE RESORT I HAVE EVER BEEN TO! the food was horrible, my husband was sick every night we were there. There is no change in the food, the food was exactly the SAME every night. Booking the a la carte is so hard, the app to book it on did not work for us so most nights we had to pay the doorman to let us in. There are raccoons, lemurs and bird all around you when you are eating. The animals will jump up onto the tables. We had no working wifi most of our trip and were forced to turn on our roaming to stay in touch with our families. There was no hot water for us when we showered and from our experience the sheets were barely changed during house keeping. They would just fix up the same sheets for you. Room service was not free either even though you were paying for all inclusive. One of our nights there one of the building went up in flames. When they relocated the people in that building, they relocated them to a room that my brother was paying for and had not checked out yet. When we complained about this we kept getting “sorry there is nothing we can do” and when we finally yelled enough for a manager to come out we were told “we are going to call the police and you can sit in jail” We were treated terribly by the staff. Upon us checking out they hid our stuff in a back room for some time because they up charged our rooms and when we asked for a break down they didn’t have one. Many people had money taken out of their safes like thousands. DO NOT GO HERE
Stayed 7 nights in Nov 2024

8/10 Good

Taylor Stanley Vavra

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

4/10 Poor

Michelle, Red Lodge

Traveled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Not even close to enough lawn chairs for guests. Beach was dirty and uninviting. Facilities were in disrepair, rooms are horribly outdated, bedding and decor dismal, no bathrobes in rooms. Service was mostly friendly, but food just okay.
Stayed 5 nights in Nov 2024

2/10 Terrible

Jaminely

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Denise Edwina Lynn

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the pool
Stayed 7 nights in Nov 2024