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Lucky Star Hotel

3.0 star property
Phnom Penh hotel in Tuol Kouk with free valet parking and spa services

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December 2024
January 2025

Photo gallery for Lucky Star Hotel

Superior Room | Desk, free WiFi
Front of property
Superior Room | Desk, free WiFi
Interior detail
Superior Room | Room amenity

Reviews

6.2 out of 10

Popular amenities

  • Spa
  • Room service
  • Parking included
  • Laundry
  • Housekeeping
  • Air conditioning

Room options

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About the neighborhood

Map
#14, Street 336, Sangkat Phsar Deumkor, Khan Toul Kork, Phnom Penh, 855

What's nearby

  • Central Market - 3 min drive
  • Tuol Sleng Genocide Museum - 3 min drive
  • Tuol Tom Pong Market - 3 min drive
  • Royal Palace - 3 min drive
  • NagaWorld Casino - 4 min drive

Getting around

  • Phnom Penh Railway Station - 9 min drive
  • Phnom Penh Intl. Airport (PNH) - 26 min drive

Restaurants

  • ‪KAKA Suki Soup & Buffet - ‬5 min walk
  • ‪Samphors Bok Lahong - ‬9 min walk
  • ‪Starbucks Olympia Mall - ‬14 min walk
  • ‪Khmer Thai Restaurant - ‬6 min walk
  • ‪Pizza World - ‬6 min walk

About this property

Lucky Star Hotel

Hotel located in Tuol Kouk
A grocery/convenience store, dry cleaning/laundry services, and a business center are just a few of the amenities provided at Lucky Star Hotel. Guests can connect to free in-room WiFi.
Other perks include:
  • Free self parking and valet parking
  • A roundtrip airport shuttle (surcharge), tour/ticket assistance, and an elevator
  • Meeting rooms, wedding services, and luggage storage
Room features
All 60 rooms boast comforts such as air conditioning, as well as thoughtful touches like free WiFi and free bottled water.
Other amenities include:
  • Bathrooms with shower/tub combinations and free toiletries
  • 21-inch plasma TVs with cable channels
  • Daily housekeeping, desks, and phones

Languages

Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Roundtrip airport shuttle (surcharge) on request
  • Area shuttle (surcharge) up to 5 km
  • Free self parking on site
  • Free valet parking on site

Family friendly

  • Grocery/convenience store
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 2,153 square feet of conference space
  • Business center
  • Meeting rooms

Spa

  • Spa services

Accessibility

  • Elevator

More

  • 1 building
  • 5 floors
  • Built in 1998

Room amenities

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower/bathtub combination
  • Slippers
  • Towels provided

Entertainment

  • 21-inch plasma TV with cable channels

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Desk
  • Phone

Policies

Check-in

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 4 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Airport shuttle fee: USD 10 per vehicle (one way)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

We should mention

Only registered guests are allowed in the guestrooms

Property is also known as

Lucky Star Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Phnom Penh
Lucky Star Hotel Hotel
Lucky Star Hotel Phnom Penh
Lucky Star Hotel Hotel Phnom Penh

Frequently asked questions

Is Lucky Star Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Lucky Star Hotel?

Self parking and valet parking are free at this property.

What time is check-in at Lucky Star Hotel?

Check-in start time: 7:00 AM; Check-in end time: 11:30 PM.

What time is check-out at Lucky Star Hotel?

Check-out is at noon.

Does Lucky Star Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 10 per vehicle applies.

Where is Lucky Star Hotel located?

Located in Tuol Kouk, this hotel is within a 5-minute walk of Monireth Boulevard and City Mall. Olympic Stadium and Wat Moha Montrei are also within 15 minutes.

Lucky Star Hotel Reviews

Reviews

6.2
Rating 10 - Excellent. 6 out of 65 reviews" "
Rating 8 - Good. 18 out of 65 reviews" "
Rating 6 - Okay. 20 out of 65 reviews" "
Rating 4 - Poor. 14 out of 65 reviews" "
Rating 2 - Terrible. 7 out of 65 reviews" "

6.0/10

Cleanliness

6.4/10

Staff & service

6.8/10

Amenities

5.8/10

Property conditions & facilities

4.8/10

Eco-friendliness

Reviews

4/10 Poor

Peter

Disliked: Cleanliness, staff & service, property conditions & facilities
Weird Chinese hotel. No English spoken. Very dirty rundown room where most of the light switches do not work, no shower curtain in the bathroom, no bath plug, no bath mats, ugly window view. Very noisy in the mornings; cleaners screaming & shouting, loud machinery banging for over 1 hour! A truly awful hotel.
Stayed 2 nights in Jul 2023

4/10 Poor

Serena

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff was unable to locate our reservation. The room was visibly dirty, no wifi, large towel on the bed for a blanket, and a lock was broken on the door. Additionally, not a safe area for a lady traveling alone, which thankfully I wasn’t.
Stayed 1 night in Jun 2022

4/10 Poor

George

Stayed 5 nights in Jan 2022

2/10 Terrible

Vincent

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst Hotel EVER!
I stayed at the hotel in March 2020 when I visited the wonderful city of Phnom Penh and unfortunately I had a very disappointing stay. The main issues were as follows: - Rooms are absolutely filthy (please see photos that speak for themselves!) - The hotel charge a deposit, give no receipt, and then deny upon check out that you ever paid a deposit so in effect steal from their customers. - Daytime receptionist polite and friendly but night time receptionist is extremely, extremely, extremely rude! - Night time receptionist plays videos so loudly on her phone that it can be heard from guest rooms. Overall, a very disappointing stay.
Stayed 8 nights in Mar 2020

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent. Nice place. Recommend highly. Will visit again
Stayed 24 nights in Mar 2020

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities, room comfort
No shuttle pickup from/to airport
Hotel does not provide shuttle service from/to the airport contrary to what is stated in the info page of Hotels.com
Stayed 7 nights in Feb 2020

10/10 Excellent

Randall

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I switch from Lucky Star to Lucky Star 3 is it is a new hotel and I was curious to see how I would like it it is basically the same design as Lucky Star to but the bed mattresses sheets and pillows were fantastic it was the most comfortable bed I've slept in in Asia it is a non-smoking Hotel which I appreciate it also they were only renting floors to the 7th floor but it does go to 10 I went up to 11 and got a view of the city in the Olympic Stadium that is it is not finished yet but what a wonderful View as in all Lucky Star Hotel sometimes they have wedding receptions but in my 10 years of staying there I have only quiet after 10 as I think that is the rule of the wedding receptions the staff is wonderful
Stayed 4 nights in Feb 2020

6/10 Okay

Verified traveler

Stayed 1 night in Feb 2020

8/10 Good

Paul

Business traveler
Liked: Staff & service
Need better maintenance
Not well maintenance hotel
Stayed 2 nights in Dec 2019

6/10 Okay

Rudy

Disliked: Property conditions & facilities
They only gave a tiny soap (didn't get replenished every day, often had to ask), the air conditioner didn't work properly, and they only provided a very thin blanket - i asked for more blankets but they said they didn't have any. Overall you get what you pay for, and the staff tried their best to be friendly and helpful given the language limitations.
Stayed 8 nights in Nov 2018

8/10 Good

Hulda Thorunn Ottesen

Liked: Property conditions & facilities
Stayed 1 night in Feb 2018

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place to stay. Close to all tourist sites and good shopping areas.
Stayed 2 nights in Aug 2017

4/10 Poor

Grace

Disliked: Staff & service, property conditions & facilities, room comfort
Surrounding restaurants ALL booked out with weddings, ++ noisy in room. Staff service was very disappointing.

4/10 Poor

D M, London

Disliked: Cleanliness, staff & service, property conditions & facilities
Probably one to avoid
Booked online and arrived late. Didn't seem to have my booking and the pictured hotel was full so I was told to go next door which is part of the complex I think. However they wanted me to pay which I didn't want to do as I had already paid online. Staff did not speak good English and I spoke to someone by phone and emailed my booking which got it sorted. Large room but not in particularly good condition or clean. Near the airport, a few dollars in a tuk tuk which is why I stayed. Booked same day as my prior accommodation had no air con or windows. Staff did seem helpful but I think had I stayed here as a female solo or inexperienced traveler might have felt very uneasy.

10/10 Excellent

Allan, Sydney /Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our adventurous stay in Phnom phen. oldies 67
Thorouhgly enjoyed our stay for 5 nights.0lder but more interesting part of town.The general all day and night markets at the bottom street.Only $5usd 1/2 hour from airport.We walked to S-21 prison, $3or4usd by took took to Royal Pallace. 5 min walk from City Plaza supermarket for all European food.We arrived on a Sunday to a dozen weddings in progress as the street is all wedding venues.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and decent
Close to town, had all the amenities. Easy for tuktuk drivers to find which was a relief. Would have been nice if a laundry service was offered as I couldn't find one in Phnom Penh at all.

6/10 Okay

Verified traveler

Helpful staff and clean
Clean and a bargain. Good for a night or two

6/10 Okay

omero, canada

Clean and friendly
Kind of in the middle of nowhere. And rather hard to find

8/10 Good

ronald, Las Vegas USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
wonderful place to say, but not close to the fun.
everything was fine here but its a bit of a ways from the real touristy area so walking it would not be convenient. All else was just fine.

2/10 Terrible

Naomi, United States

Disliked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Meelis, Estonia

Liked: Cleanliness, room comfort
Clean, spacious, but useless balcony
We booked the room with furnished balcony. However, there was no any furniture on the balcony and it opened to a wall of half-constructed building so there was no any view and actually the balcony was useless. Balconies with view seemed to start from next floor. The staff promised to change the room next day but it didn't happen. Generally, the room was clean and very spacious.

6/10 Okay

louisa , UK

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
You get what you pay for...
The location is about a 3 dollar tuk tuk into the centre, but if you're planning on the killing fields etc then it's all dispersed outside of the centre anyway so you're going to spend on tuk tuks regardless. It's in a very 'local' part of town in the sense that some restaurants wing serve you if you're western. Bit off-putting. We managed ok though and area was quiet- which we wanted. The room did not exactly look like the online photos (photoshop!!), but it was adequate. Our main issue was that the maids did not sweep under the beds so there was rotting goodness knows what under there- which attracted ants! They were helpful enough to clear this up but it didn't completely get rid of the ant problem. This didn't ruin our stay and for £9 a night, I suppose it's to be expected, especially since the surrounding streets are in much worse state!

6/10 Okay

David, Australia - QLD - Brisbane

Disliked: Cleanliness, staff & service, property conditions & facilities
Value: Cheap, Inexpensive, Low-priced; Service: Lacking; Don't pay more than $3 for a tuk-tuk into the main part of Phnom Penh. If you ask how much first they will ask for $5.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, room comfort
economic hotel near olympic stadium and city mall
it was a nice economic hotel near olymic stadium and city mall. staff was nice and helpful.

4/10 Poor

Sudath Samaraweera, Sri Lanka

Disliked: Staff & service, property conditions & facilities
Bad experience
The website infomed that the following are available in the room among other facilities: cofee/tea maker, furnished balcony, phone,in-room safe, plasma TV (it was a normal TV available), slippers, wired high-speed internet. NONE of these facilities were available in the room. In addition, the wifi signals was so poor I could not use internet at all. The door to the room balcony is not lockable. It was facing to a busy kitchen, an ugly and disgusting view. The hotel management flatly refused that these facilities are not available in their hotel. What I got only a pair of slippers. Information provided in the website was misleading. Otherwise, I would have chosen another hotel.