4/10 Poor
KAYLENE
Jan 29, 2025
Disliked: Staff & service, amenities
I really enjoyed the meals in the bistro - especially the breakfast. They were very helpful there on the whole. There were a number of things that went wrong however. Someone was playing loud music till 2:30am. None of the TVs worked due to the renovations to the roof (didnt know about this till I arrived and I was told this was why the rooms were cheaper...except they weren't when I booked months before). Someone stole all the toilet paper (should have been made more secure). No pillows on my bed on arrival (though this was soon rectified). I was given the managers phone number, except this was the same as the general number of the hotel and noone ever responded to your message. The recorded message said that the staff were busy dealing with other customers...but the hotel was almost empty. Sometimes you had to go out of the bistro and to the bar to order your meal. On the plus side the pub was located centrally and very close to the indoor shopping centre.
KAYLENE
Stayed 3 nights in Jan 2025