When I arrived the person at front desk was on their personal phone & took quite a bit to address me. It was late & there was no one else there. I was put in a room that the heater was on set at 75 & the room was freezing cold & the tv didn't work. I was then moved to a different room. The towels were stained. The rooms were very battered; lots of dents & scuffs & chipped areas; drawers that didn't work. I asked for a second set of towels, they also were stained, not clean. the bathtub & bathroom floor had hair on them when i arrived, they felt unclean. breakfast, area didn't feel very kept up. spoons were very few & hard to find. other items were plastic & paper but that was fine. I'm not normally picky at all about rooms, but if they feel unclean, that's a line that shouldn't be crossed.