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"I’d like to start by saying how excellent the service was. We stayed for 6 nights and the staff made it their personal missions to make sure we had then best time. They were kind, charismatic and charming all in one package. They all had knowledge of the products they sold and the city they were in. Our trip to San Sebastián was made so special thanks to these guys. We stayed in a suite during this time which was such a gorgeous space. A living room with a separate bathroom and a bedroom. An affordable mini bar and water amenities. The bathroom was a gorgeous space too with the dimmed mirror lights to match the dimmed LED lights in the living room and bedroom. Our suite also had excellent air conditioning and was regularly cleaned to immaculate standards. The indoor pool/spa was an excellent space to relax too, one wet and one dry sauna, a small cold pool and a larger warmer relaxing pool and my personal favourite, the scented showers. We had an amazing time at the hotel and would one huddled percent return."

"Good hotel, nice friendly staff. "

"Check-in was not good… my sons arrived at the hotel and for some reason they forgot their passport, but they had other Id documents with them and photo of their passport. The gentleman that was making the check-in was very nice with them and really help with the situation… but there was a lady there, with another guest overhearing the conversation and she started to make problems… arguing that photograph of the passport was not acceptable and that the reservation should be cancel and threatened even to call the police. People like her are the ones that ruin the great experience of booking at a new hotel. Not sure if we are booking again… "

"The reception staff were so friendly, another member of staff parked our car in the underground car park for us. Breakfast was also excellent service perfect and all with a roof top view. I would definitely recommend staying here all was excellent."

"I would absolutely stay here again and highly recommend it to anyone visiting Bilbao. From the moment you arrive, the atmosphere is warm, stylish, and welcoming. The staff are absolutely amazing - friendly, helpful, and always going the extra mile to make sure your stay is perfect. You really feel taken care of. The hotel itself is spotlessly clean, and every detail feels thoughtfully designed. The rooms are modern, comfortable, and beautifully decorated, with a creative touch that makes the whole place feel unique rather than just another hotel. What I loved most is the combination of style and comfort. It has a cool, vibrant energy while still being relaxing and cozy. After a long day exploring Bilbao, it’s the perfect place to come back to!"

"This property is a fabulous mix of modern amenities and the tradition of being in a building that was originally a convent. The location being only a block from the ocean and a short walk to old town make it the perfect place. "

"very friendky staff, nice large rooms, excellent location with Corte Ingles nearby and many bars and restaurants. "

"Beautiful hotel with great location. Amazing staff. Highly recommend!!"

"Great location! Very clean hotel with plenty of restaurants nearby. The staff is wonderful. The Guggenheim is within 3-5 minutes walking distance. "