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"Towel bar didn't work "

"Great location "

"The hotel was very close to the main station and shopping. The staff was friendly and helpful."

"We are seniors in our 70s and 60s visiting Switzerland for the 1st time. We reserved 1-night stay in Hotel National Bern thru Hotel.com then decided to use Bern as base to do day trips, but at last minute no more room available thru Hotel.com. We reserved additional 3 nights thru Hotel National’s web site. During checking-in, Lady Tanja at reception desk looked at our physical conditions and offered possibility of 4-night stay without changing room. There were difficulties of two reservations in different room categories. With the help of her colleague Lady Malwina, Tanja patiently spent time to comb thru options and later informed us that the difficulty was resolved and we would not need to change room during our stay. The two lady’s warm help to seniors represents the high standard of customer service of Hotel National’s Bern. We have also experienced great service in breakfast room and daily room cleaning. Thank you. "

"Very clean, spacious and quiet. Bus stop is less than a minute walk, frequent service. I didn’t receive Check-in instruction email with check-in code, but the staff was there to help me (9am-8pm only). Other local train stations are in walkable distance (15-20 min) if you don’t mind walking. Great value to stay in Bern."

"Location: Perfect for walking to all thw sites. Nunerius restaurants and cafes within a very shirt walk. Room: Clean and perfect for a short stay. Staff: Very nice and helpful. Parkingbis off site but only a short walk away."

"Staff were very friendly and helpful. Breakfast is definitely worth the price.Great choice of foods and well prepared. Excellent coffee. Only complaint was the bed. One side was saggy and uncomfortable. Other side was ok. "

"Great hotel. Was only disappointed that the rooftop was not open. Excellent breakfast and beds. Easy to use only public transit. "

"Excellent location, wonderfully staff. "