6/10 Okay
Kendal
Feb 6, 2025
Liked: Cleanliness
Worst cheapest hotel mattress I ever experienced, gave me pain. Rest of the room was fine, I don’t understand why they wouldn’t have a proper mattress, REALLY important for a hotel. Easy check-in, kind staff, but they didn’t return my security deposit and lied about releasing it. I checked out on 1/18 and it’s 2/6 and I still don’t have it back. When I checked out they claimed it was released that day which was a lie, my bank wouldn’t hold it that long. I know my bank and exactly how long everything takes. And my bank confirmed that this hotel did nothing with my security deposit which is why it’s taking so long to release back to my account becyif they don’t release the security deposit then you have to wait a month for it to happen automatically. Some contact attempts about it ignored. Other hotels I stayed at didn’t charge a security deposit. I’d stay at those hotels again due to being lied to and mostly ignored via some contact attempts. Also, a hotel has to provide a decent mattress.