2/10 Terrible
Shital
Traveled with partner
Dec 18, 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property is really nice perched between magnificent volcano and Pacific Ocean but huge disappointment with management. There was a problem with the door to the room, which was fixed next morning, we understand this part. But this property had a wedding during our stay here where everything started falling apart. I wish if we were informed about private event at the resort ahead of time, we would not have booked this place. Our relaxation turned into absolute chaos. The wedding DJ went till late and if I can only upload the how loud was the sound in our room. When we brought this to management attention they said the music is going until 11pm to midnight and the only thing they could do for us is let us sleep in another room, here goes the relaxation out the door. I am not against hosting wedding in a resort, but hosting a private event in the resort should not limit rest of the resort guests from using amenities or loosing sleep and sanity. I would not recommend this resort to anyone just because of poor management.
Shital
Stayed 2 nights in Dec 2024