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Hotel Hacienda Ticum

4.0 star property
Hotel in Tixkokob with 3 outdoor pools and a full-service spa

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Hacienda Ticum

3 outdoor pools
Standard Room | Terrace/patio
Suite | Premium bedding, in-room safe, free WiFi
Garden
Breakfast, lunch, dinner served; Mexican cuisine

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Pool
  • Room service
  • Breakfast available
  • Parking included
  • Spa

Room options

Available filters for rooms
Showing 7 of 7 rooms

View all photos for Junior Suite

Junior Suite | Premium bedding, in-room safe, free WiFi

Junior Suite

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Separate bedroom
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Superior Suite

Superior Suite | Premium bedding, in-room safe, free WiFi

Superior Suite

Highlights

Balcony or patio
Private pool
Air conditioning
Free cribs/infant beds
2 bedrooms
Premium bedding
Ceiling fan
Hair dryer
  • Sleeps 7
  • 1 King Bed and 2 Twin Bunk Beds

View all photos for Suite

Suite | Premium bedding, in-room safe, free WiFi

Suite

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Separate bedroom
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • 45 sq m
  • Sleeps 2
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, in-room safe, free WiFi

Deluxe Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
  • 34 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Standard Room | Premium bedding, in-room safe, free WiFi

Standard Room

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
Premium bedding
Ceiling fan
Hair dryer
Bathrobes
Free bottled water
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Grand Suite

Grand Suite | Premium bedding, in-room safe, free WiFi

Grand Suite

Highlights

Balcony or patio
Air conditioning
Premium bedding
Separate bedroom
Ceiling fan
Hair dryer
Private bathroom
Bathrobes
  • Sleeps 4
  • 1 King Bed and 2 Twin Beds

View all photos for Family Suite

Family Suite | Premium bedding, in-room safe, free WiFi

Family Suite

Highlights

Balcony or patio
Air conditioning
Free cribs/infant beds
2 bedrooms
Premium bedding
Ceiling fan
Hair dryer
Private bathroom
  • Sleeps 5
  • 1 King Bed, 1 Twin Bed and 1 Double Bed

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About the neighborhood

Map
KM 1.5 Carretera Ekmul - Ruinas de Ake, Tixkokob, YUC, 97470

What's nearby

  • Mérida Cathedral - 37 min drive - 34.0 km
  • Plaza Altabrisa - 38 min drive - 36.9 km
  • U.S. Consulate Merida - 39 min drive - 35.9 km
  • Paseo de Montejo - 41 min drive - 37.6 km
  • La Isla Mérida Cabo Norte - 41 min drive - 40.5 km

Getting around

  • Mérida International Airport (MID) - 62 min drive

Restaurants

  • ‪Mc Carthy's - ‬11 min drive
  • ‪Súper taquería "La buena onda - ‬10 min drive
  • ‪Frappería - ‬10 min drive
  • ‪Chocodelish - ‬10 min drive
  • ‪Villa del Carmen - ‬12 min drive

About this property

Hotel Hacienda Ticum

Upscale hotel
Consider a stay at Hotel Hacienda Ticum and take advantage of a terrace, a garden, and an arcade/game room. Treat yourself to a massage at the onsite spa. The on-site Mexican cuisine restaurant, Hacienda Ticum, offers breakfast, lunch, and dinner. Free in-room WiFi is available to all guests, along with laundry facilities and a bar.
You'll also find perks like:
  • 3 outdoor pools
  • Free self parking
  • Cooked-to-order breakfast (surcharge), airport drop-off service (surcharge), and tour/ticket assistance
  • A billiards/pool table, a front-desk safe, and luggage storage
Room features
All guestrooms at Hotel Hacienda Ticum have thoughtful touches such as premium bedding and air conditioning, in addition to amenities like free WiFi and safes.
Extra conveniences in all rooms include:
  • Free toiletries and hair dryers
  • Balconies or patios, ceiling fans, and daily housekeeping

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Airport drop-off shuttle (surcharge) from 9:00 AM to 5:00 PM on request
  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 8 to 10 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Hacienda Ticum

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Billiards/pool table
  • Full-service spa

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • No elevator
  • Wheelchair accessible (may have limitations)

More

  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Safe
  • Window screens

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 8 to 10 per person
  • Airport shuttle fee: USD 40 per vehicle (maximum occupancy 4)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a first aid kit, and window guards

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

Property is also known as

Hotel Hacienda Ticum Tixkokob
Hotel Hacienda Ticum
Hacienda Ticum Tixkokob
Hacienda Ticum
Hotel Hacienda Ticum Yucatan, Mexico - Tixkokob
Hotel Hacienda Ticum Hotel
Hotel Hacienda Ticum Tixkokob
Hotel Hacienda Ticum Hotel Tixkokob

Frequently asked questions

Does Hotel Hacienda Ticum have a pool?

Yes, this property has 3 outdoor pools.

Is Hotel Hacienda Ticum pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Hacienda Ticum?

Self parking is free at this property.

What time is check-in at Hotel Hacienda Ticum?

Check-in start time: 2:00 PM; Check-in end time: 10:00 PM. After-hours check-in is not available.

What time is check-out at Hotel Hacienda Ticum?

Check-out is at noon.

Does Hotel Hacienda Ticum provide a shuttle to the airport?

Yes, there's a shuttle from the hotel to the airport that runs 9:00 AM–5:00 PM on request. A fee of USD 40 per vehicle applies.

Where is Hotel Hacienda Ticum located?

Situated in Tixkokob, this spa hotel is within 6 mi (10 km) of Tixcocob Church, Tixkokob Central Park, and Tixkokob Municipal Palace. Church of St. Francis of Assisi and Dzibilchantun National Park are also within 25 mi (40 km).

Hotel Hacienda Ticum Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 36 out of 53 reviews" "
Rating 8 - Good. 11 out of 53 reviews" "
Rating 6 - Okay. 3 out of 53 reviews" "
Rating 4 - Poor. 2 out of 53 reviews" "
Rating 2 - Terrible. 1 out of 53 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

2/10 Terrible

Arthur

Disliked: Staff & service, property conditions & facilities
We couldn’t get into the place. We arrived and there was no one anywhere on the property. Didn’t seem like there were any guests either. The reception was completely empty. It was very eerie and we drove far out of our way for this place. We left and had to drive all the way to Cancun. Worst experience with a hotel I’ve ever had. Refund my money immediately please. Thank you. Arthur
Stayed 1 night in Aug 2023

10/10 Excellent

Jeffrey

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hacienda with a beautiful mix of rustic and luxurious. Service was very attentive to all our needs. We stayed in a detached hut, which was a cool (and air conditioned) place for our family of 3.Two gorgeous pools and a lovely palapa let us cool off in the heat of the day. Delicious Yucatecan food from the restaurant for breakfast, lunch, and dinner. Amazing birdwatching on the property. Not much nearby except for Mayan ruins at Ake. But this lovely place IS your escape.
Stayed 3 nights in Feb 2023

6/10 Okay

justine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Ok experience - bit akward
Our stay was a bit off of the normal etc Online it’s that check-in was until 12 AM but when we arrived at 10:15 nobody was there. We had to wait outside for 30 minutes and the pitch black and try and look for service to call. Through our entire stay there was no hotel reception so nothing was explained to us about breakfast or any other services etc. At one point the person from the restaurant we asked him if we could do some horses which ended up to be very different experience than he had explained etc.
Stayed 1 night in Jan 2022

6/10 Okay

justine

Traveled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Nice get away- if there was some staff
Our stay was a bit off of the normal etc Online it’s that check-in was until 12 AM but when we arrived at 10:15 nobody was there. We had to wait outside for 30 minutes and the pitch black and try and look for service to call. Through our entire stay there was no hotel reception so nothing was explained to us about breakfast or any other services etc. At one point the person from the restaurant we asked him if we could do some horses which ended up to be very different experience than he had explained etc.
Stayed 1 night in Jan 2022

8/10 Good

AB, Quintana Roo

Traveled with group
Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Mar 2020

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Yes stay here.
A lovey place. It seems far away but is close to Merida. The Yucatán is more than beaches. The staff are kind and attentive.The food is really good.You can have a nice massage. Go to the nearby ruins. A peaceful place to be and relax and appreciate the hospitality of Mexico.
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everyone and hacienda was beautiful, very peaceful and secluded. Food was great also
Stayed 2 nights in Mar 2019

10/10 Excellent

Verified traveler

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Peaceful. Hope it is kept that way. An spa in the future may be a good idea, as long as it stays quiet and prices don’t increase substantially.
Stayed 3 nights in Jan 2019

8/10 Good

Guera, Los Angeles

Liked: Cleanliness, staff & service
Disliked: Room comfort
The location and staff were friendly, welcoming and generally awesome. The amenities, furniture and attention to detail were lacking. Not 5 star for sure. But a nice lace to stay if you are not expecting luxury.
Stayed 2 nights in Nov 2018

10/10 Excellent

louise, camcun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hacienda
A must stay if you are in the Yucatan. Everything was superior. Staff and food was outstanding. Highly recommend this beautiful hotel.
Stayed 1 night in Nov 2017

10/10 Excellent

Jeff, St. Louis, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow.....great quiet place to stay!!
Would stay here again. This place was great. The staff was very friendly....food and drinks were great and cheap. We even arrived 3 hours before check-in and they gave us an upgraded room.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to rest
Great stay

10/10 Excellent

kasey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely retreat.
Simply perfect stay in a serene location. Can't wait to be back.

8/10 Good

Simon, Maidenhead UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
secret paradise
fantastic hacienda. very enjoyable and relaxing stay. electricity fault in our mayan room meant we had to move rooms but staff were very helpful. food good. salmon tacos from lunch menu excellent. friendly staff with great English.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great oasis with the feel of an upscale hacienda. Very peaceful and relaxing (except perhaps for the maniacal dogs in the neighborhood that bark all day). Very attentive service, in particular in the restaurant - it can be almost too attentive if you're not used to five waiters hovering over you.

8/10 Good

Bart, Mexico city

Liked: Cleanliness, staff & service, property conditions & facilities
Mexican Hacienda with a French Touch
This small Hacienda (only 8 rooms and 4 suites) is stylish and very pleasant. The staff is helpful and the dining experience is better than the typical food in Large Haciendas in the Yucatan Peninsula. The Owner of the hotel ("monsieur Phillippe, le propiétaire ") is French, and that influence helps to balance the local customs with quality and style. Recommended

10/10 Excellent

Maricela, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just the place i was looking for
The staff was very friendly, starting with Aurelio he was very pleasant he made us feel right at home, Guillermo was great & very helpful on giving us direcctions and always making sure we had everything we needed, Ana was very pleasant too, Aurelio has a great staff that knows how to make you feel right at home. and most important i loved their company they are great people to talk to. will definetly return

10/10 Excellent

JOSE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Une halte a ne pas manqué si vous etes dans le coin ,un endroit vraiment charmant avec un excellent accueil et un tres bon restaurant.
Stayed 2 nights in Nov 2023

10/10 Excellent

Simon

Stayed 1 night in Feb 2023

10/10 Excellent

Jorge

Stayed 1 night in Jul 2022

10/10 Excellent

Cynthia

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifico lugar
Extraordinario lugar,la habitación muy bonita y el servicio extraordinario. Es un lugar donde vale la pena hospedarte.
Stayed 1 night in Dec 2021

10/10 Excellent

Guillermo mauricio alan de rosenzweig de

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
EXTRAORDINARIO HOTEL CON UN SERVICIO EXCEPCIONAL DE TODOS SUS ANFITRIONES
Stayed 2 nights in Nov 2021

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect stay beautiful place with amazing services. We will keep this place in kind as one of our favorite hotels.
Stayed 1 night in Dec 2020

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

4/10 Poor

Heinz

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Erheblicher Renovierungsstau
5 Sterne Niveau bei Preis und Personal. Rest 3 Sterne. Ungepflegter Garten. Meiste Gebäude könnten einen neuen Anstrich gebrauchen. Polster in Hauptpalapa total verschmutzt...Tip: Polsterüberzüge kann man auch mal waschen. Hauppool milchig trübe. Unsere Suite Nr 15 hatte Sitzecke ohne Tisch. Kein Kühlschrank und Kaffeemaschiene ... ist das5 Sterne Niveau ? Terrasse vor der Suite ohne Sonnenschutz oder Sitzmöbel... den ganzen Tag in der prallen Sonne... also nicht benutzbar. Kurzum: eine herbe Entäuschung... frage mich wo die Top-Bewertungen herkommen Hatten 2 Nächte gebucht sind aber nach der ersten Nacht abgereist
Stayed 2 nights in Feb 2020