4/10 Poor
Linh
Traveled with partner
Dec 28, 2024
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
This is a very well-known hotel in Melbourne and when I arrived, it was disappointing. The room smelt very old and stale. There was coal or charcoal near the fire pit which was on our carpet and I stepped on a chunk. I personally love the decor of the Victorian era however The furniture inside my Victorian suite was ripped and old. I was expecting nice Chesterfield or at least nice furniture inside .the existing furniture was not well-maintained. One of our chairs were severely ripped through the leather which was unacceptable. The staff were very friendly and had great service but when I checked out they overcharged me and when I tried to explain to them it’s like they didn’t read the email and didn’t understand what I was trying to say.
There was a foreign Hair stuck in the bathtub screen door , (it was a long curly hair and I have dead straight Hair ) so you can tell the house cleaning don’t do a really good job.
I probably wouldn’t stay here again as there are more affordable cleaner and modern hotels in the city.
Linh
Stayed 2 nights in Nov 2024