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Palapa Hotel

3.0 star property
Hotel in Mataram with a 24-hour front desk and a coffee shop

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January 2025
February 2025

Photo gallery for Palapa Hotel

Reception
Desk, rollaway beds, free WiFi, bed sheets
Hallway
Restaurant
Superior Room | Terrace/patio

Reviews

7.6 out of 10

Good

Popular amenities

  • Room service
  • Housekeeping
  • Laundry
  • 24/7 front desk
  • Parking included
  • Air conditioning

Room options

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Showing 1 of 1 room

View all photos for Superior Room

Superior Room | Desk, rollaway beds, free WiFi, bed sheets

Superior Room

Highlights

Air conditioning
LED TV
Rollaway/extra beds
Private bathroom
Free bottled water
Cable channels
Daily housekeeping
Desk
  • 12 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

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Interior

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Free WiFi
Air conditioning
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About the neighborhood

Map
Jalan Palapa I No. 16B, Cakranegara, Mataram, Lombok, 83238

What's nearby

  • Mataram Mall - 1 min walk
  • Pura Meru - 17 min walk
  • Mayura Park - 18 min walk
  • Islamic Center NTB - 3 min drive
  • Lombok Epicentrum Mall - 3 min drive

Getting around

  • Lombok (LOP-Lombok Intl.) - 42 min drive

Restaurants

  • ‪Delicio Bakery & Cafe - ‬4 min walk
  • ‪McDonald's - ‬5 min walk
  • ‪Bubur Bandung Sari Rasa - ‬2 min walk
  • ‪Ayam Goreng Lombok Ijo - ‬3 min walk
  • ‪Bakmi Raos - ‬2 min walk

About this property

Palapa Hotel

Property highlights
A terrace, a coffee shop/cafe, and dry cleaning/laundry services are just a few of the amenities provided at Palapa Hotel. Guests can connect to free in-room WiFi.
Additional perks include:
  • Free self parking
  • A roundtrip airport shuttle (surcharge), a 24-hour front desk, and ATM/banking services
Room features
All guestrooms at Palapa Hotel have comforts such as 24-hour room service and air conditioning, as well as amenities like free WiFi and free bottled water.
Other conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • 32-inch LED TVs with cable channels
  • Rollaway/extra beds, daily housekeeping, and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge)
  • Free self parking on site

Food and drink

  • A coffee shop/cafe

Restaurants on site

  • Coffee Toffee

Family friendly

  • Laundry facilities
  • Rollaway/extra bed

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Outdoors

  • Terrace

Room amenities

Bedroom

  • Bedsheets provided
  • Rollaway/extra bed

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch LED TV with cable channels

Food and drink

  • 24-hour room service
  • Free bottled water

More

  • Air conditioning
  • Desk

Policies

Check-in

Check-in time starts at 2 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available
Cribs (infant beds) are not available

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards

Property is also known as

Palapa Hotel Mataram
Palapa Mataram
Palapa Hotel Hotel
Palapa Hotel Mataram
Palapa Hotel Hotel Mataram

Frequently asked questions

Is Palapa Hotel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Palapa Hotel?

Self parking is free at this property.

What time is check-in at Palapa Hotel?

Check-in begins at 2 PM.

What time is check-out at Palapa Hotel?

Check-out is at noon.

Does Palapa Hotel provide a shuttle to the airport?

Yes, there's an airport shuttle.

Where is Palapa Hotel located?

Situated in Mataram, this hotel is within 1 mi (2 km) of Mataram Mall, Pura Meru, and Mayura Park. Lombok Epicentrum Mall and Islamic Center NTB are also within 2 mi (3 km).

Palapa Hotel Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 4 out of 14 reviews" "
Rating 8 - Good. 5 out of 14 reviews" "
Rating 6 - Okay. 3 out of 14 reviews" "
Rating 4 - Poor. 1 out of 14 reviews" "
Rating 2 - Terrible. 1 out of 14 reviews" "

6.6/10

Cleanliness

7.6/10

Staff & service

6.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

2/10 Terrible

Nurhayat

Traveled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Mark

Stayed 3 nights in Oct 2023

4/10 Poor

clement

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
No wifi in the room. Receptionnist are flabby and not very helpful...
Stayed 1 night in Jun 2017

6/10 Okay

Verified traveler

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Poor room setup.
Pros: near to mall and a few restaurants. Staff very helpful Cons: noisily and bathroom really smelled The hotel is set up so that each room has a small seating area in the hallway in front of the room. This is where people can smoke as well. Most rooms also open up into a similar hallway in the back. So all night you have people immediately in front and behind your room in the halls talking and smoking. The room was very basic, but this was as expected for the cost. The shower area did not drain as it was sloped the wrong way which made it very smelly.

6/10 Okay

BRUNO

Disliked: Cleanliness
Stayed 1 night in Sep 2019

8/10 Good

Verified traveler

Liked: Staff & service, property conditions & facilities
Базовый отель для непритязательных туристов
В третий раз останавливаемся в Palapa , расподожение отличное , персонал отзывчивый , но чувствуется некоторый кризис .Дай бог все вернется на круги своя .
Stayed 2 nights in Nov 2018

8/10 Good

アム, 東京都

Liked: Cleanliness, room comfort
まさにビジネスホテル
町の中心近くに位置する便利なホテル。建物も設備も極めてシンプルで必要にして十分。ビジネスホテルとして快適に過ごすことができます。それ以上でも以下でもない、標準的なホテルです。
Stayed 1 night in May 2018

10/10 Excellent

RO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
多分メジャーなホテル　Maybe major hotel
良い点 ・地元民が知っているので案内されやすい ・すぐ近くにショッピングモールやコンビニがある ・ホテルの隣が24h営業のカフェ 考慮すべき点 ・wifi がフロントそばでしか使えないことが多い ・ビーチからは遠い good point · Local people are aware that they are easy to guide · There are shopping malls and convenience stores in the immediate vicinity · The cafe next to the hotel is open 24h Points to consider · Wifi is often used only near the front desk · It is far from the beach
Stayed 1 night in Mar 2018

10/10 Excellent

Elena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2017

10/10 Excellent

김지선, 한국

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
마타람몰 바로옆. 공항가기전 쉬어가기좋아요
2만원에 숙박이었는데 공항 가기전에 샤워용으로만 이용했어요. 나름 깨끗하고 숙박하기도 좋을거같은곳이었어요 일단 마타람몰이 코앞이라서 마트에서 인도네시아 커피라던지 간단히 쇼핑하기 좋았습니다 !
Stayed 1 night in Jul 2017

8/10 Good

ｇｇ, 東京

Liked: Staff & service
　レジャーやホテルからの展望等は、期待できないが、マタラムモールの真裏にあるので、ちょっとした買い物や食事に行く時は、かなり便利。 　あと、下のカフェテリアも割りとリーズナブルなので、昼食やコーヒーが飲みたい時には利用しました。 あと、シャワーも水量があり、お湯もしっかりでる。 　

6/10 Okay

Rasmus

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Ok til transfer
Boede på Palapa i to nætter. Det var ok, men ikke et lækkert hotel og slet ikke tre stjerner. Coffee Toffee som er nabo til hotellet var dog rigtig lækker!

8/10 Good

Hendri

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
cocok dengan budget terbatas dipusat kota
hotelnya bersi di pusat kota sehingga akses ke pusat kuliner dan pusat belaja

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
マタラム中心部すぐそばできれいなホテルでした。
マタラム中心部のすぐそばできれいなホテルでした。 建物も部屋もとてもきれいで、表通りから少し入ったところなので静かでした。