2/10 Terrible
Mayank
Traveled with partner
Jan 21, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
I had high expectations from this hotel, given its four-star rating and affiliation with DoubleTree, but unfortunately, my experience was quite disappointing.
Firstly, the heating system was frustratingly rigid. Despite attempting to adjust the temperature, it was locked at 23 degrees, leaving no control over personal comfort. For a hotel of this standard, this is unacceptable.
Additionally, the location is far from the city center with no eateries or amenities nearby, which makes it inconvenient for travelers. The building itself is showing its age and no longer meets the usual DoubleTree standards.
The most upsetting part of our stay was the issue with the taxi booking. We asked the hotel to book a taxi to the station, and they assured us the fare would be a maximum of 25 euros. However, the taxi driver charged us 49 euros—nearly double! This felt like a scam, and if the hotel cannot ensure fair pricing, I would have preferred to book an Uber or another web taxi, both of which showed prices closer to 25 euros.
To make matters worse, when we tried calling the hotel to resolve this issue, no one picked up. This lack of responsiveness is highly unprofessional and only added to our frustration.
Overall, the experience lacked the trust and quality one would expect from a four-star DoubleTree hotel. I would not recommend staying here until these issues are addressed.
