The reception staff were rude many times to us. Especially an employee named Michael. Despite our repeated assurances that only three guests are staying in our room, we have faced continuous accusations and even threats of eviction, which has made our experience deeply unpleasant. To clarify: • Our booking initially included one room for two guests for a week and another room for two nights for three guests. • Instead of the three guests checking out, we requested to upgrade the remainder of our stay to a suite that accommodates three guests—a request that was made openly and in accordance with hotel policies. • If the issue had simply been a booking mistake that required an extra charge, we would have gladly paid to resolve it. However, instead of communicating this professionally, staff members jumped to conclusions and falsely accused us of having additional guests. The accusations were based on completely standard and reasonable requests, such as: • Extra Key Cards – A common request when traveling, which has never been an issue at hotels worldwide. • Extra Duvets – A normal request due to the cold weather. • A Family Member Exchanging Bags – A brief visit that does not violate any reasonable hotel policy. Additionally, a receptionist personally visited our room at night, saw that only three guests were present, and acknowledged our situation. During this visit, we also mentioned that the bed had been changed to a king size, and she informed us that housekeeping was