6/10 Okay
Craig
Traveled with family
Jan 8, 2025
Disliked: Staff & service
Check in left a bad taste in my mouth as we were left waiting while the lady finished up an email, then the phone rang and she handled that before going back to her email, eventually only to be told we were an hour early for check in and our room wasn’t ready. No problem, we were in fact an hour early so we went and explored and returned several hours later. When we opened the door to our room we were hit with an overwhelming smell of body odour and our room had crumbs all over the table and part of the carpet (area around the table). We went back down to reception and were offered another room, our second room was clean and did not smell but the tone from reception was as though we were the problem. The gym was small but clean and had everything one needed for a little cardio and some free weights. The pool was nice, appeared much larger in the pictures but it was sufficient. The hot tub was great until the chemicals hit you, this took about 1minute. They were so strong my eyes were burning and began to water. My wife and daughter had to get out after a few minutes and I wasn’t far behind them. The mall across the street was super convenient and parking is attached to the hotel which was also convenient. If we return to nyc/jersey city we will try another hotel, overall I’d give this place a 3/5 rounding up,
Craig
Stayed 2 nights in Jan 2025