4/10 Poor
Leanne
Oct 30, 2024
Liked: Cleanliness, amenities
There were both strong positives and strong negatives for this property.
Most notable: my booking was specifically for the first floor apartment, since my foot is broken. They changed my booking for a room on the second floor, which is sold at a cheaper rate. And refused to refund the difference. Which even Expedia thought was ridiculous so Expedia refunded me directly.
When I arrived on Saturday, there seemed to be no hot water. Neither I or Expedia could reach anyone until Monday.
Turns out there was hot water. But installed backwards, so cold was hot and hot was cold.
Woke up at 3 AM to a cockroach or palmetto bug crawling on my hand.
Shower door installed unevenly so the glass sliding door would insist on opening while in use.
Prior tenants porn history was visible with cover images when turning the TV on.
Positives:
Nice appliances and furnishings.
Safe area.
Clean room and grounds.
The people on site were nice.
Air conditioning worked well.
Pest Control arrived same day I complained about the Roach.
If I hadn’t of been screwed over on my room booking, my rating would have been better. But to very blatantly change my room to a cheaper room and refused to pay the difference. It’s just ridiculous.
Leanne
Stayed 4 nights in Oct 2024