One staff member spoke English and when she was there, it was easier to communicate my needs than when another staff member was on duty. For being a 'capsule', I found it was enough space for my needs. There was an outdoor area for conversing or for people who smoke, 3 shower stalls, 3 bathroom stalls, ability to lock your suitcase, luggage storage after check-out, and a great breakfast. What I didn't like was the bed; it was hard and the stairs that led up to it felt a bit precariously placed for my own purposes. Otherwise, it was quiet and met, or exceeded, my expectations.