Durham, England hotel rooms at the Malmaison

"Good contact before trip; fast check-in; quiet room at back of hotel; decent size room and well-appointed bathroom. Good breakfasts. Every single member of staff was welcoming, saying hello in what seemed a very genuine way: spirits seemed good, gave impression of being a happy workplace, which makes guests feel comfortable."

"I thought this was a great hotel. Everything was in excellent condition and very clean and comfortable. Walking distance from the train and metro service is five minutes and there are lots of chain and non-chain restaurants and take away nearby. Room had a table and chairs for eating at or working. Only qualm was I’d have liked a choice of pillows as the ones on the bed were too high for my neck. Other than that, perfect stay. "

"Very friendly and convenient "

"Staff were amazing, food in restaurant amazing, location amazing "

"Views of the Tyne and spacious seating area in the foyer. Liked jacket potato with spicey b Chilli beef. My wife had haddock and chips BUT she was not convinced that it was haddock. "

"This is one of the best hotels I have stayed in for a long time. Absolutely beautiful building, extremely skilfully converted to a hotel. The welcome from the front desk person on our arrival at 10.30pm was wonderful. She seemed genuinely pleased to have us at the hotel. The room was spotless with the bathroom excellent with a great shower. Breakfast was delicious and served with joy and love. The bar was nice and the bar staff equally lovely. The staff are an absolute credit to this hotel. So cheerful, welcoming, and polite. Absolutely no complaints at all - which is rare for me :-)"

"Lovely stay, but when staying on the ground floor really noisy can hear every conversation and laughter as people come in from a night out so we didn’t sleep well. I actually forgot from last time and should have asked for a room upstairs as we needed to sleep and leave to drive out early. "

"Staff was friendly and helpful. The spa was excellent."

"A traditional coaching inn that has been well cared for. The en suite was fairly new and the bedroom small but adequate; both were clean and nicely presented. Dinner food/service both very good. Breakfast adequate. All in all we were both very pleased with our decision to stay here. "