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Kempinski Mall Of The Emirates

5.0 star property
Luxurious ski hotel with ski-in/ski-out access

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your current months are December, 2024 and January, 2025.
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Photo gallery for Kempinski Mall Of The Emirates

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access | Premium bedding, minibar, in-room safe, desk
Snow and ski sports
Premium bedding, minibar, in-room safe, desk
Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours | View from room
Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access | Premium bedding, minibar, in-room safe, desk

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
    Bar
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa
  • Breakfast available
    Breakfast available
  • Housekeeping
    Housekeeping
The price is ₩459,782
₩570,886 total
includes taxes & fees
Dec 15 - Dec 16

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Superior Room

Superior Room | View from room

Superior Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 35 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 1 Twin Bed

View all photos for Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Executive lounge

Corner Suite - Access to Snow Park in Ski Dubai for 2, Lounge Access including Afternoon Tea

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 89 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room

Deluxe Room | Premium bedding, minibar, in-room safe, desk

Deluxe Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Sofa bed - twin
  • 46 sq m
  • Sleeps 3
  • 1 King Bed OR 1 Twin Bed

View all photos for Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

View from room

Duplex Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 76 sq m
  • Mountain view
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Premium bedding, minibar, in-room safe, desk

Aspen Three-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2 (once per stay),Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
HDTV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 228 sq m
  • Mountain view
  • Sleeps 7
  • 2 King Beds and 2 Twin Beds

View all photos for Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

49-inch LED TV with satellite channels, TV, pay movies

Aspen Two-Bedroom Ski Chalet-Access to Snow Park in Ski Dubai for 2(once per stay), Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 149 sq m
  • Mountain view
  • Sleeps 5
  • 1 King Bed

View all photos for Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours | Premium bedding, minibar, in-room safe, desk

Executive Grand Deluxe Room Lounge Access including Afternoon Tea Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Grand Deluxe room

Premium bedding, minibar, in-room safe, desk

Grand Deluxe room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Premium bedding
  • 61 sq m
  • Sleeps 4
  • 1 King Bed OR 1 Twin Bed

View all photos for Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours | View from room

Aspen Pool Chalet - Private Butler, Lounge Access including Afternoon Tea, Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 59 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler | Premium bedding, minibar, in-room safe, desk

Aspen Ski Chalet - Access to Snow Park in Ski Dubai for 2, (once per stay) Private Butler

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 45 sq m
  • Mountain view
  • Sleeps 2
  • 1 King Bed

View all photos for Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access | Premium bedding, minibar, in-room safe, desk

Diplomatic Suite - Access to Snow Park in Ski Dubai for 2, Private Butler, Lounge Access

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 159 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

View from room

Executive Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours.

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free rollaway/extra beds
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
  • 70 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for 3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Premium bedding, minibar, in-room safe, desk

3 Bedroom Family Suite - Lounge Access including Afternoon Tea, Evening Cocktail Hours

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Free cribs/infant beds
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
  • 140 sq m
  • City view
  • Sleeps 8
  • 1 King Bed and 4 Twin Beds

View all photos for Suite, Multiple Beds, City View

49-inch LED TV with satellite channels, TV, pay movies

Suite, Multiple Beds, City View

Highlights

Soundproofed
Air conditioning
Connecting rooms available
LED TV
Hypo-allergenic bedding
Blackout drapes/curtains
Premium bedding
Hair dryer
  • 151 sq m
  • City view
  • Sleeps 6
  • 2 King Beds and 2 Double Sofa Beds

Similar properties

Property amenity

Sheraton Mall of the Emirates Hotel, Dubai

Pool
Spa
Parking included
Free WiFi
9.0 out of 10, Wonderful, (1022)
The price is ₩306,177
₩382,720 total
includes taxes & fees
Dec 1 - Dec 2
Sheraton Mall of the Emirates Hotel, Dubai
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About the neighborhood

Map
Sheikh Zayed Road, Al Barsha, Dubai

What's nearby

  • Ski Dubai - 1 min walk - 0.2 km
  • Mall of the Emirates - 2 min walk - 0.2 km
  • Souk Madinat Jumeirah - 6 min drive - 5.8 km
  • Wild Wadi Water Park - 7 min drive - 6.2 km
  • Burj Al Arab - 8 min drive - 6.6 km

Getting around

  • Mall of the Emirates Station - 9 min walk
  • Dubai Intl. Airport (DXB) - 28 min drive

Restaurants

  • ‪مطعم و حلويات الحلاب - ‬4 min walk
  • ‪The Cheesecake Factory - ‬2 min walk
  • ‪Aspen by Kempinski - ‬2 min walk
  • ‪Salero Tapas & Bodega - ‬2 min walk
  • ‪Nene Chicken - ‬1 min drive

About this property

Kempinski Mall Of The Emirates

Luxury eco-certified hotel near Ski Dubai
Located close to Mall of the Emirates and Souk Madinat Jumeirah, Kempinski Mall Of The Emirates provides a poolside bar, a terrace, and a shopping mall on site. Skiers and snowboarders can spend time on the slopes at this hotel offering ski-in/ski-out access, ski passes, and ski storage. For some rest and relaxation, visit the steam room. At the 4 on-site restaurants, enjoy breakfast, brunch, lunch, dinner, and international cuisine. Enjoy the health club, as well as activities like snowboarding, snow tubing, and sledding. Stay connected with free in-room WiFi, and guests can find other amenities such as a coffee shop/cafe and dry cleaning/laundry services.
Other perks at this hotel include:
  • An outdoor pool and a children's pool, with sun loungers, pool umbrellas, and a lifeguard on site
  • Free self parking and valet parking
  • Limo/town car service, buffet breakfast (surcharge), and an electric car charging station
  • Express check-out, babysitting (surcharge), and 10 meeting rooms
  • Guest reviews give top marks for the helpful staff
Room features
All 351 rooms include comforts such as 24-hour room service and premium bedding, in addition to thoughtful touches like laptop-friendly workspaces and air conditioning.
More conveniences in all rooms include:
  • Reusable coffee/tea filters, LED light bulbs, and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 49-inch LED TVs with premium channels
  • Wardrobes/closets, childcare services, and electric kettles

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Arabic, Chinese (Mandarin), Dutch, English, Filipino, French, German, Hindi, Indonesian, Italian, Norwegian, Portuguese, Russian, Spanish, Turkish, Ukrainian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Electric car charging station on site
  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limo/town car service
  • Free self parking on site
  • Free covered valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 11:00 AM for a fee: AED 150 for adults and AED 75 for children
  • 4 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aspen
  • Eugène Eugène
  • Mosaic Chill
  • Olea
  • Salero Tapas & Bodega

Things to do

  • 24-hour gym
  • Children's pool
  • Designer stores
  • Outdoor pool
  • Piano
  • Shopping mall
  • Ski passes
  • Ski storage
  • Ski-in/ski-out access
  • Sledding
  • Snow sports gear
  • Snow tubing
  • Snowboarding
  • Steam room

Family friendly

  • Children's pool
  • In-room babysitting (surcharge)
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Business services

  • 10 meeting rooms
  • Conference center

Outdoors

  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 7 treatment rooms
  • Couples treatment rooms
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Front entrance ramp
  • No elevator
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 1 building
  • 17 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Banquet hall
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local artist showcase
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathrobes
  • Bathtub or shower
  • Bidet
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 49-inch LED TV with premium satellite channels
  • Pay movies

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 5 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for AED 240

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: AED 20.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately AED 150 for adults and AED 75 for children
  • Airport shuttle fee: AED 263 per vehicle (one-way, maximum occupancy 3)
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
This property uses eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Emirates Mall Kempinski
Kempinski
Kempinski Emirates Mall
Kempinski Hotel Emirates Mall
Kempinski Mall Emirates
Emirates Mall Hotel
Kempinski Dubai
Kempinski Hotel Dubai
Kempinski Mall Emirates Hotel Dubai
Kempinski Mall Emirates Hotel
Kempinski Mall Emirates Dubai
Kempinski Mall Of The Emirates Hotel
Kempinski Mall Of The Emirates Dubai
Kempinski Mall Of The Emirates Hotel Dubai

Frequently asked questions

Does Kempinski Mall Of The Emirates have a pool?

Yes, this property has an outdoor pool and a children's pool.

How much does it cost to stay at Kempinski Mall Of The Emirates?

As of Nov 24, 2024, prices found for a 1-night stay for 2 adults at Kempinski Mall Of The Emirates on Dec 15, 2024 start from ₩459,782, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Mall Of The Emirates pet-friendly?

No, pets are not allowed at this property.

How much is parking at Kempinski Mall Of The Emirates?

Self parking and valet parking are free at this property.

What time is check-in at Kempinski Mall Of The Emirates?

Check-in start time: 3:00 PM; Check-in end time: midnight. A fee applies for early check-in (subject to availability). Late check-in is available during limited hours.

What time is check-out at Kempinski Mall Of The Emirates?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Does Kempinski Mall Of The Emirates provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of AED 263 per vehicle applies.

Where is Kempinski Mall Of The Emirates located?

Offering ski-in/ski-out access, this hotel in Al Barsha is in a shopping district, within a 5-minute walk of Ski Dubai and Mall of the Emirates, and close to winter activities such as skiing lessons. Souk Madinat Jumeirah and Kite Beach are also within 6 mi (10 km). Mall of the Emirates Station is 9 minutes by foot and Mashreq Metro Station is 11 minutes.

Kempinski Mall Of The Emirates Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 649 out of 968 reviews" "
Rating 8 - Good. 221 out of 968 reviews" "
Rating 6 - Okay. 52 out of 968 reviews" "
Rating 4 - Poor. 20 out of 968 reviews" "
Rating 2 - Terrible. 26 out of 968 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Arthur, New Rochelle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

Daile

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Oct 2024

10/10 Excellent

deirdre

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiet beautiful wonderful stay
Stayed 4 nights in Nov 2024

10/10 Excellent

Roland Toufi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

10/10 Excellent

Tatiana

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Alaa, Amman

Stayed 4 nights in Aug 2024

10/10 Excellent

Mamdouh, Riyadh

Business traveler
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 4 nights in Sep 2024

10/10 Excellent

Alexey, Sankt Peterburg

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Súper hotel for good shopping
Stayed 2 nights in Mar 2024

10/10 Excellent

Roland Toufi

Stayed 2 nights in Jun 2024

10/10 Excellent

Haisam

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing hotel
Stayed 5 nights in May 2024

10/10 Excellent

Asseel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024

2/10 Terrible

Sabahat

Stayed 4 nights in Mar 2024

6/10 Okay

Michael

Business traveler
Liked: Cleanliness, staff & service, amenities
Lobby lacks bar, coffee shop is in the lobby with people checking in….not a good look for a coffee. All a bit clinical.
Stayed 3 nights in Mar 2024

10/10 Excellent

Christiane

Stayed 6 nights in Feb 2024

10/10 Excellent

Hussam, Beirut

Stayed 1 night in Dec 2023

10/10 Excellent

Murtadha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Walid K

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024

6/10 Okay

MOHAMMAD TASLEEM

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Shower was terrible did not work properly
Stayed 2 nights in Jan 2024

10/10 Excellent

Murtadha

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 5 nights in Jan 2024

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023

8/10 Good

Muhammad

Traveled with family
Liked: Cleanliness
It was amazing, cleaning was very good specially praveen cleaner did very good job, Toilet, room design and furniture provided is marvellous, some issues also found like mattress is not so good cattle not provided in the room swimming pool is very small and no kids playarea and kids activities.
Stayed 1 night in Dec 2023

6/10 Okay

Ashok

Traveled with family
Liked: Cleanliness, room comfort
Need service with a smile.
It was a long awaited trip and considering the proximity to the shopping centre and my past experience ( 18 years back) chosen this property to surprise my family. Paid a premium for a three night stay wherein I had the opportunity to have stayed at Armani hotel for the price. The shuttle service driver at airport was very professional , pleasing and prompt. Despite giving all details and opted for upgrade , was asked to pay about 2000 dollars per night for a chalet upgrade (per night) and have made all the payments upfront and it took almost 30 minutes for a checkin after a 22 hr long flight. Could have been better if opted some water or some refreshments. Had given requests and opted to pay for to keep some local dates, chocolates, for my wife and son as a surprise and found none of them being there. Called the coincerige almost 3 times to remind them and waited till 11pm . The corner suite lot of space was wasted , could have used it better. No cutleries in the room, there was a drip leakage in the toilet from the bulb on top. couple of time the room was not even cleaned and bed not folded. the perfume in the entire floor was so so overpowering that we had to close the nostrils to avoid getting a head ache. Raised the issue the day before departure, and the service was much better after that and they tried to offer a complimentary ride to airport. I am from the service industry too, there was hardly any who was smiling and greeting u throughout.. Little disappointed
Stayed 3 nights in Dec 2023

10/10 Excellent

Irman

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Mohammed the manager at Olea restaurant was very friendly and helpful!
Stayed 13 nights in Dec 2023

10/10 Excellent

Grant

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still Great
Room is amazing as always but service not as great as previous trips. Room was missing kettle and wine opener and just wasn’t as attentive in butler service as previous trips.
Stayed 3 nights in Dec 2023

10/10 Excellent

helena

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always effective hotel and top personal at the front desk. Excellent housekeeping and pool personal. If you want a hotel that has a a working fast front dest stuff then this is the hotel in dubai.
Stayed 5 nights in Dec 2023