2/10 Terrible
Erika
Traveled with family
Jun 19, 2024
Disliked: Cleanliness, staff & service, property conditions & facilities
Upon check in I first noticed how dirty the room was. Went back to office for help or even just a broom and no one is in office after hours. Left an email and called emergency number no one ever came had to go to Walmart at 9 pm with a special needs toddler just to get cleaning supplies so we can be comfortable. I spent two hours cleaning the room. Used every tower in room and all were horribly dirty afterwards. No accommodations were offered for inconvenience. Towards the end of our stay my daughter and I got locked out at 1am the key wasn’t working. No one in office after 7 pm no one answered emergence number. I called and emailed for three hours. We ended up sleeping in police station that night no one apologized or explained what happened with key. No one showed concern for unsafe situation we were left in at fault of the property. That’s no way to treat people. I will never stay her again worst experience