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Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Elegant adults-only property on the beach

Choose dates to view prices

your current months are November, 2024 and December, 2024.
November 2024
December 2024

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkeling
View from room
Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine
Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated
VIP Access

Reviews

7.0 out of 10

Good

Popular amenities

  • Spa
  • Bar
    Bar
  • All inclusive
    All inclusive
  • Pool
    Pool
  • 24/7 front desk
    24/7 front desk
  • Gym
    Gym
The price is ₩399,966
₩399,966 total
includes taxes & fees
Nov 17 - Nov 18

Perks for members at select top-rated stays

Our Silver and Gold members get perks at select VIP Access properties, on top of exceptional service.
Silver tier member
A perk like food and drink extras, free breakfast, or parking credits
Gold tier member
Room upgrades when available, plus Silver perks
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Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

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7.6 out of 10, Good, (237)
The price is ₩345,228
₩345,228 total
includes taxes & fees
Nov 11 - Nov 12
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About the neighborhood

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk
  • Mr. Sancho's Beach Club - 13 min walk
  • Playa Mia Grand Beach and Water Park - 15 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive
  • Chankanaab National Park - 5 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪The Money Bar - ‬9 min drive

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Luxury all-inclusive property by the ocean
Near Paradise Beach and Mr. Sancho's Beach Club, Secrets Aura Cozumel - Adults Only - All Inclusive provides a swim-up bar, a beach bar, and a poolside bar. With a beachfront location, beachfront dining, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to aromatherapy, reflexology, or a hot stone massage at Secrets Spa by Pevonia, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the health club; other things to do include boat tours, scuba diving, and kayaking. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
You'll also find perks like:
  • 3 outdoor pools with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and express check-out
  • Express check-in, smoke-free premises, and concierge services
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 266 individually furnished rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free stocked minibars and bathrobes. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • HDTVs with premium channels
  • Separate sitting areas, LED light bulbs, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Nov 5, 2024, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Nov 17, 2024 start from ₩399,966, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Aura Cozumel - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, bicycling, and more.

Where is Secrets Aura Cozumel - Adults Only - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Mr. Sancho's Beach Club and Playa Mia Grand Beach and Water Park are also within 1 mi (2 km).

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

7.0

Good

Rating 10 - Excellent. 318 out of 1097 reviews" "
Rating 8 - Good. 234 out of 1097 reviews" "
Rating 6 - Okay. 251 out of 1097 reviews" "
Rating 4 - Poor. 161 out of 1097 reviews" "
Rating 2 - Terrible. 133 out of 1097 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

6.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Ronald

Traveled with family
Liked: Cleanliness, staff & service
NA
Stayed 7 nights in Oct 2024

6/10 Okay

Brandy

Liked: Cleanliness
The romantic dinner on the beach was my highlight. No hot water for showers was my con
Stayed 3 nights in Oct 2024

2/10 Terrible

Matthew

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was here in 2017 and was shocked at the state of the resort currently. This is by far the worst place I have ever stayed. First off there is NO hot water in the bathrooms. My wife has a mold allergy and became ill after one night. We noticed mold in the room trying to figure out what may have been the cause of the sickness. After discussing it and realizing several other guests were having similar problems, we addressed it with the staff. They gave us a new room that was an upgrade which appeared to be fine at first. It obviously smelled like chemicals and appeared better. Another day goes by and the sickness isn’t getting better regardless of anything we try, so I decided to look deeper. The refrigerator was leaking and had mold on it and the contents inside. There was mold in the corners of bathroom and other areas. The curtains had mold. There is mold In the vents. There is literally mold everywhere. When trying to address staff they accused me of lying and said it wasn’t like that yesterday and it was my fault because I didn’t let housekeeping in, but they never attempted to come by. The staff denied my refund and we just spent extra money to leave early where we went straight from the airport to er. It also rained and there were several failures around the resort that showed evidence of mold growing for an extended period of time. Please do yourself and loved ones a favor and do not go here. You will waste your money and the resort does not care and won’t issue a refun
Stayed 7 nights in Oct 2024

6/10 Okay

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2024

8/10 Good

David

Stayed 6 nights in Sep 2024

10/10 Excellent

Jeannette

Traveled with partner
Liked: Cleanliness, staff & service, amenities
Love having a pier access, can book tours and have them pick us up right there. The staff is amazing. They really make the stay memorable. From the bell boy Amilcar, the restaurant staff victor, Sergio, Clara, Angela, Miguel, Fernando, Luis.
Stayed 5 nights in Oct 2024

6/10 Okay

Michael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice except i didnt, have hot water in the room the whole time. it was a family trip and most of us didn't have hot water in their rooms. complaints did not seem to help. staff was very nice. Recommend preferred status as their are areas that you cannot go to. staff does provide activities while in the pool. volleyball and movie trivia contests.
Stayed 4 nights in Oct 2024

4/10 Poor

Michael

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Nothing ruins a vacation like 6 night without a hot shower. Our first night was spent in the wrong room that smelled horrible, and was so close to the service corridor nobody would be able to sleep.
Stayed 6 nights in Oct 2024

6/10 Okay

Kimberly Ann

Traveled with family
Liked: Staff & service
Customer service is top notch. We were there 4 days and never had hot water, complained daily with no change. Drinks were good. Food is pretty bland. Resort needs some TLC. Gave them grace due to past hurricanes. They were starting to paint today. Sewer smell by lobby is rough. Some of our party were put in Room 1110 and it was awful. Smell was gross and room was right by lobby and oceana restaurant with zero privacy. Beach is worth the stay and I recommend preferred status. Overall we had a good stay.
Stayed 4 nights in Oct 2024

10/10 Excellent

Kathryn Margaret

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gohan sushi bar was fantastic. Clara, Angela and Dolores were great! As were chefs Alan and Gloria. I highly recommend.
Stayed 4 nights in Oct 2024

10/10 Excellent

Keegan

Traveled with partner
Liked: Staff & service, amenities
We had a great time on our honeymoon! The resort was nice and the partnerships they have with other businesses made it easy to find activities to do. Our only regret is that we didn’t stay longer. We are already planning our next trip to Secrets!
Stayed 3 nights in Oct 2024

2/10 Terrible

Roger

Traveled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Was poorly staffed. Food was terrible and not convenient with places to eat unless you wore certain attire. Room was moldy and always felt wet. Water dripping down the walls and mold above air conditioning unit and on light shades. Just terrible!!!!
Stayed 4 nights in Oct 2024

2/10 Terrible

LYNN

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 days and on 3 days the bathroom was leaking down the wall and through the light fixtures and this was more than a small leak. I could press my fingers through the woodwork it was so rotted also moldy. Tried to get them to take care of it and took 3 days before we were moved. The water was running out the bathroom as far as to the front door which I have pictures and videos We walked out of a restaurant because the food was all cold and didn’t enjoy any of the food there. There was no hot water for the last 4 days and I heard many others complaining about the same issue. We ran into at least 8-10 others that had leaks in their rooms.The grounds were unkept and the tiles around the pool were missing or broken. For the $3,000 we paid this was sooooo disappointing. I’m surprised that Expedia would represent this place. Makes me think about using Expedia for my future vacations.
Stayed 9 nights in Oct 2024

4/10 Poor

Michael D

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Staff and food were good. Loved my staff that cleaned my room. No “premium drinks” warm beer. Charged $10.00us per day, per person for dock access. Nickel and dime you to death. A few rude staff at dock and morning front desk. I will never stay here again. They made $170.00 in dock fees to our group for a total of 1 hr getting picked up and dropped off at their pier. Total for week maybe 45 mins. Drinks were awful. Food good. No hot water for three of seven days. Worked on daily. Didn’t care if we had hot water when we showered. Always “back on now”. Not worth the money. Very old property. Furniture warped in room. Stucko damage. Patio door very hard to open. Smashed hand twice. Floor condensate because HVAC didn’t work properly. Fell down twice in middle of the night, on two nights. Started using all my towels as floor mate’s. All our rooms different with different amenity’s. 4 couples, 4 rooms. I had the best based on my family’s report. Let them speak for themself.
Stayed 7 nights in Oct 2024

8/10 Good

Stephanie

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
This was my second time at this resort - this trip was a girls trip. The resort grounds and ocean views are always incredible! The food is good but I felt the options were less this time around - the food isn’t the draw here. Additionally, the buildings themselves definitely show some signs of wear and tear with aging. Service at the preferred club pool bar was amazing - HUGE shoutout to Leo. He made our time so much fun!!! Good drinks, even better company. Albey, DJ and Diego were also a lot of fun around the property for resort entertainment. Highly recommend staying at this resort as a preferred club guest as the preferred pool is ocean front and has a bar in it. The rooms also have way better views - the ocean front first floor rooms are unmatched to anywhere I’ve stayed. The preferred club itself is nice too. Lastly, don’t sleep on the slides that dump into the back pool! Soooooo much fun! Just proceed with caution as they are really slick. Overall, it’s a good resort with incredible ocean front rooms.
Stayed 5 nights in Oct 2024

4/10 Poor

dina

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
I never been in a Secrets with so little and poor food options. I came home hungry after a week of barely eating. The restaurants like Oceana, the sushi place they had Ok eatable food but the rest, specially the breakfast was the worst, cold coffee, cold food, 3 options. Not worth the price. was with a group of 17 and all of us decided to never go back to this place EVER! we all had the same complaints.
Stayed 4 nights in Oct 2024

6/10 Okay

Martha

Traveled with group, Traveled with family
Liked: Cleanliness, staff & service
The dining and entertainment was great. Multiple dinner options, however, you had to check the app to find out which ones were open as they closed on a rotation. I was disappointed during check in. Due to a flight delay, we arrived a day late. We were kept at the entry gate because they couldn't find our name and let multiple people behind us go in before us. Arriving a day late, we still had to wait for our room as it was not ready. In my opinion, it should have been ready the day before. Our room did not have hot water (it was luke warm). Our phone stopped working the second day. By day 4 of a 5 day stay, we didn't get our second bathrobe or fresh towels. Our used towels were taken, but not replaced. The entertainment staff was great. Shout out to Diego and Arbey! The food was really good.
Stayed 6 nights in Oct 2024

10/10 Excellent

Russel, Kansas City

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2024

4/10 Poor

Shana

Traveled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I just didn’t find the property to advanced in entertainment and options for fun. The options for dining was very limited in comparison to anywhere else we have stayed. The pool was small. However the staff was amazing.
Stayed 4 nights in Oct 2024

8/10 Good

Ruth

Traveled with family
Liked: Cleanliness, staff & service, amenities
We had a great family vacation here with 3 couples. The location is amazing but the rooms and the facilities are looking jaded and in need of being refreshed. Shout out to the entertainment guys Irving and Arby who went above and beyond to make our vacation fun. We enjoyed snorkeling and our sons went scuba diving. The food was adequate but not outstanding. We had preferred club status and spent a lot of down time in the special lounge with bar, pool table and games. The espresso martinis were excellent!
Stayed 5 nights in Sep 2024

10/10 Excellent

stephen r

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome place to stay convenient pool access. What ruined it was the very high pressure vacation package sale crap. 90 minutes turned into over 3.5 hours or time wasted from our vacation. They don't get no means no. The word (Preferred) is a bit degrading. That needs changed. We will return to you establishment.
Stayed 6 nights in Oct 2024

10/10 Excellent

Jason

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great and Amazing, Great Service from Angel at the pool bar and Entertainment guys were Amazing. Arby, Diego and Irving did an outstanding job!
Stayed 7 nights in Oct 2024

10/10 Excellent

MYRONE

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was excellent. Dining options could be better. Excellent staff. Shouts out to the best staff in this place… Arbey Enrique Diego…. U bring life to that place. Kudos for a job well done. My husband, “Grandpapa”, and I truly enjoyed the entertainment. Great job also to Karol and Angel! Love u guys!
Stayed 3 nights in Oct 2024

4/10 Poor

Maria, Santa Ana

Stayed 4 nights in Sep 2024

10/10 Excellent

Jeter Bruce

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I found Entertainment and Activities worker Arbey Aguilar Lopez to be very pleasant and wealth of knowledge!
Stayed 3 nights in Oct 2024