See all properties

Secrets Aura Cozumel - Adults Only - All Inclusive

4.5 star property
Relax by the ocean with all your needs met: enjoy poolside drinks to kayaking adventures and beach massages for ultimate relaxation.

Choose dates to view prices

your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Secrets Aura Cozumel - Adults Only - All Inclusive

On the beach, beach massages, scuba diving, snorkeling
3 outdoor pools, sun loungers
Property amenity
Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated
5 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews

6.8 out of 10

Popular amenities

  • Bar
  • Pool
  • All inclusive
  • 24/7 front desk
  • Housekeeping
The price is ₩532,879
₩532,879 total
includes taxes & fees
Jan 31 - Feb 1

Room options

Available filters for rooms
Showing 14 of 14 rooms

View all photos for Preferred Club Junior Suite Pool View King

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Swim Up Pool View

Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Pool View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Free minibar, in-room safe, individually decorated

Junior Suite, 1 King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Superior Junior Suite

Free minibar, in-room safe, individually decorated

Preferred Club Superior Junior Suite

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Swim up Ocean View

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Swim up Ocean View

Highlights

Furnished patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Pool View Double

Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Pool View Double

Highlights

Furnished balcony or patio
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Junior Suite Swim Up Ocean View

Junior Suite Swim Up Ocean View | Free minibar, in-room safe, individually decorated

Junior Suite Swim Up Ocean View

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View King

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View King

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 70 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Preferred Club Rooftop Ocean Front Suite With Plunge Pool | Free minibar, in-room safe, individually decorated

Preferred Club Rooftop Ocean Front Suite With Plunge Pool

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Club Lounge
Free minibar items
  • 73 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean Front

Preferred Club Junior Suite Ocean Front | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean Front

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Pool View King Bed

Free minibar, in-room safe, individually decorated

Junior Suite Pool View King Bed

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 50 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Preferred Club Junior Suite Ocean View King

Preferred Club Junior Suite Ocean View King | Free minibar, in-room safe, individually decorated

Preferred Club Junior Suite Ocean View King

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite Ocean View Double

Free minibar, in-room safe, individually decorated

Junior Suite Ocean View Double

Highlights

Furnished balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 68 sq m
  • Ocean view
  • Sleeps 2
  • 2 Double Beds

View all photos for Deal of Day

Free minibar, in-room safe, individually decorated

Deal of Day

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Club Lounge
Free minibar items
HDTV
  • 51 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

View from room

Dreams Cozumel Cape Resort & Spa - All Inclusive

On private beach
Pool
All inclusive
Spa
7.8 out of 10, Good, (278)
The price is ₩760,376
₩760,376 total
includes taxes & fees
Feb 1 - Feb 2
Dreams Cozumel Cape Resort & Spa - All Inclusive
Mod logo
Sign in to view eligible discounts and perks. More rewards for more adventures!
Sign inSign up, it's free

About the neighborhood

Map
Carretera Costera Sur Km 12.99, Hotel Zone, Cozumel, QROO, 77600

What's nearby

  • Paradise Beach - 5 min walk
  • Mr. Sancho's Beach Club - 13 min walk
  • Playa Mia Grand Beach and Water Park - 15 min walk
  • Nachi Cocom Beach Club & Water Sport Center - 3 min drive
  • Chankanaab National Park - 5 min drive

Getting around

  • Cozumel Intl. Airport (CZM) - 24 min drive

Restaurants

  • ‪Mr. Sanchos - ‬3 min drive
  • ‪Playa Uvas - ‬11 min drive
  • ‪Topaz Restaurant - ‬3 min drive
  • ‪Occidental Grand Beach - ‬5 min drive
  • ‪Manatees Swim Up Bar - ‬1 min walk

About this property

Secrets Aura Cozumel - Adults Only - All Inclusive

Luxury all-inclusive property by the ocean
Take advantage of a swim-up bar, a beach bar, and a poolside bar at Secrets Aura Cozumel - Adults Only - All Inclusive. With a beachfront location, beachfront dining, and beach massages, this property is the perfect place to soak up some sun. Treat yourself to a hot stone massage, a body treatment, or a facial at Secrets Spa by Pevonia, the onsite spa. At the 5 on-site restaurants, enjoy breakfast, lunch, dinner, and international cuisine. Yoga classes are offered at the health club; other things to do include scuba diving, windsurfing, and sailing. Stay connected with free in-room WiFi, and guests can find other amenities such as shopping on site and a coffee shop/cafe.
You'll also find perks like:
  • 3 outdoor pools with sun loungers and a swim-up bar
  • Free self parking and valet parking
  • Free bicycle rentals, 2 outdoor tennis courts, and express check-out
  • Express check-in, multilingual staff, and a banquet hall
  • Guest reviews speak highly of the beach locale, pool, and helpful staff
Room features
All 266 individually furnished rooms include comforts such as air conditioning and separate sitting areas, in addition to perks like free stocked minibars and bathrobes. Guest reviews speak well of the clean rooms at the property.
Extra conveniences in all rooms include:
  • Designer toiletries and hair dryers
  • HDTVs with premium channels
  • Separate sitting areas, LED light bulbs, and ceiling fans

All inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
In-room minibar (all beverages included)

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Bicycling
Fitness facilities
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Cooking
Dancing
Language
Yoga

Entertainment

Onsite live performances
Theme parties

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Free uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • 5 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas
  • Private picnics
  • Snack bar/deli

Restaurants on site

  • Barefoot Grill
  • Bordeaux
  • Gohan
  • Oceana
  • Windows

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Boat tours
  • Fishing
  • Free bicycle rentals
  • Full-service spa
  • Health club
  • Kayaking
  • Personal motorized watercraft
  • Sailing
  • Scuba diving
  • Shopping
  • Snorkeling
  • Volleyball
  • Windsurfing
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Conference space
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Garden
  • On the beach
  • Pool loungers

Full-service spa

  • Aromatherapy
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa treatment rooms
  • Spa tub
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Built in 2007
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels
  • iPod dock

Food and drink

  • Free stocked minibar
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher and a first aid kit

We should mention

Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
A car is recommended for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Aura Cozumel Secrets
Aura Secrets Cozumel
Cozumel Secrets Aura
Secrets All Inclusive Cozumel
Secrets Aura All Inclusive
Secrets Aura Cozumel
Secrets Aura Cozumel All Inclusive
Secrets Cozumel
Secrets Cozumel All Inclusive
Secrets Cozumel Aura
Aura Cozumel Grand Hotel Cozumel
Secrets Aura
Secrets Aura Cozumel All Inclusive All-inclusive property
Secrets Aura All Inclusive All-inclusive property
Secrets Aura Cozumel All Inclusive
Hotel Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel All Inclusive Hotel
Secrets Aura All Inclusive Hotel
Secrets Aura All Inclusive
Cozumel Secrets Aura Cozumel - All Inclusive Hotel
Hotel Secrets Aura Cozumel - All Inclusive
Secrets Aura Cozumel - All Inclusive Cozumel
Secrets Aura Cozumel Inclusive

Frequently asked questions

Does Secrets Aura Cozumel - Adults Only - All Inclusive have a pool?

Yes, this property has 3 outdoor pools.

How much does it cost to stay at Secrets Aura Cozumel - Adults Only - All Inclusive?

As of Jan 24, 2025, prices found for a 1-night stay for 2 adults at Secrets Aura Cozumel - Adults Only - All Inclusive on Jan 31, 2025 start from ₩532,879, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Secrets Aura Cozumel - Adults Only - All Inclusive pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Secrets Aura Cozumel - Adults Only - All Inclusive?

Self parking and valet parking are free at this property.

What time is check-in at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-in start time: 3:00 PM; Check-in end time: anytime. A fee applies for early check-in (subject to availability).

What time is check-out at Secrets Aura Cozumel - Adults Only - All Inclusive?

Check-out is at noon. Late check-out is available for a fee (subject to availability).

Are there all-inclusive benefits at Secrets Aura Cozumel - Adults Only - All Inclusive?

Yes, the property is all-inclusive. Activities include snorkeling, kayaking, bicycling, and more.

Where is Secrets Aura Cozumel - Adults Only - All Inclusive located?

Nestled on the beach, this Cozumel property is within a 5-minute walk of Arrecifes de Cozumel National Park and Paradise Beach. Playa Mia Grand Beach and Water Park and Mr. Sancho's Beach Club are also within 1 mi (2 km).

Secrets Aura Cozumel - Adults Only - All Inclusive Reviews

Reviews

6.8
Rating 10 - Excellent. 312 out of 1153 reviews" "
Rating 8 - Good. 246 out of 1153 reviews" "
Rating 6 - Okay. 274 out of 1153 reviews" "
Rating 4 - Poor. 171 out of 1153 reviews" "
Rating 2 - Terrible. 150 out of 1153 reviews" "

7.4/10

Cleanliness

8.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

James Phildrick

Liked: Cleanliness, staff & service
The distinction between guest and preferred guest limited places to eat for breakfast and lunch. Which led to lines at dining areas and long walks to where you could eat. The staff was outstanding being helpful and responsive to needs and any issues. Plus they were friendly!
Stayed 6 nights in Jan 2025

4/10 Poor

Michele

Traveled with partner
Disliked: Staff & service, amenities
we are checking out at Secrets Aura Cozumel and are completely flabbergasted and disgusted by the disrepair, lack of service and cleanliness at this resort. This is my fourth time to Secrets Cozumel, but my first time with it being under Hyatts ownership. This used to be a gorgeous high end resort, and now it’s a sad memory. 1. Lack of chairs and towels. I’m sure the hotel knows how many guests it has staying, why is there not enough chairs and towels being supplied. There were elderly guests who had no where to sit around the pool or beach and many having to use their room towels bc they were out at the towel bins. Many of the beach chairs were broken, and when asked a few employees for help they just said ‘I don’t know’ and kept walking. There is a huge open space on the beach for more chairs and definitely more room at the pool. The preferred club loungers are decrepit and full of mold. This is absolutely unacceptable for a resort of this caliber. 2. Restaurants and two to three hour wait times. Again this is not acceptable to have to wait 2-3 hours to get into dinner and only have half the restaurants open. The buffet was a complete joke of selection and had birds eating off the buffet bc no one was attending to it. 3. Check in, why is there only one person there to check guests in when you have full knowledge of what your guest count is going to be? Also I shouldn’t be harassed by the club sales team while I’m waiting over an hour to get check in after a long tr
Stayed 5 nights in Jan 2025

10/10 Excellent

Nishieka Nicole

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Vau

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is an older resort but very clean and rooms have been remodeled. Great accommodations for the cost. We have stayed many times.
Stayed 4 nights in Jan 2025

2/10 Terrible

LeeAnn

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
To start… the safe was broken, the sliding door to patio lock was broken, no lighting by desk, should have lounge chairs on balcony (swim up), pools should be heated, no hot tubs? Smoking area was disgusting- obviously neglected- ashtrays never cleaned, garbage everywhere- I felt like a 3rd class citizen!! I asked for white wine instead of the red that was in our room - never got it. More blankets and pillows , face cloths and towels would be nice. Need more than one trash can in the room. Need bigger counter space in bathroom- hardly anywhere to put toiletries. No dresser- for draws. The fact that we never received a proper check in because all you’re interested in is “selling timeshares “. We were bombarded by Claudia immediately “selling” us spa treatments instead of just giving us our key so we could get to our room after 18 hours of traveling to get there!! We came to a Hyatt to vacation and not do business!! Very disingenuous greeting! Bad first impression to say the least. Service at restaurant (Windows) first night was S L O W!! Portions were null. So much divisiveness between those paying more to be “preferred” this is pathetic. I’m paying to stay at an all inclusive 5 star resort for a reason and yet felt banned from everything nearby. Restaurants, pools, lounge chairs etc. Pool music was terrible- felt like I was listening to porn music all day!!! Play something lively and classy!! How about being able to slide down the slides by your swim up balcony?
Stayed 4 nights in Jan 2025

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
There was some good food options not much to do besides the pools or ocean but the staff was amazing!
Stayed 7 nights in Jan 2025

10/10 Excellent

Stefan, Sacramento

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ancdefgj
Stayed 5 nights in Jan 2025

10/10 Excellent

Robert Henry

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Robert

Traveled with partner
Property could use an update.
Stayed 2 nights in Jan 2025

6/10 Okay

Yvette

Traveled with partner
Liked: Staff & service
It was a bit quiet for a young couple like us. It’s more for older people I would say, there wasn’t a lot of entertainment which I would’ve liked. But nice staff and great hospitality
Stayed 5 nights in Dec 2024

4/10 Poor

Randall, Brookings

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 8 nights in Dec 2024

6/10 Okay

Penny

Traveled with group
Liked: Cleanliness, staff & service, amenities
The preferred section is very dated and needs to be renovated. The food was very average. The location is great! Beach was very nice. Staff was attentive and friendly.
Stayed 5 nights in Dec 2024

6/10 Okay

Heather

Stayed 6 nights in Dec 2024

4/10 Poor

Stephen Michael

Traveled with partner
Disliked: Amenities, property conditions & facilities
Most of the staff was nice, a few were not, room service was subpar and a very limited menu, we most like won’t stay at that resort ever again
Stayed 4 nights in Dec 2024

8/10 Good

Leah Elaine

Traveled with partner
Liked: Staff & service, amenities
We really enjoyed our stay here. I was a little nervous from some of the reviews, but our room was amazing. We did the junior suite ocean view. Our room ended up having a leak and they switched our rooms and both rooms were great. The food was pretty good. We loved our excursions and especially our one with Tiger in Cozumel. Definitely ask about it, if you go. This resort is a little outdated in some places, but it was relaxing and overall a great time.
Stayed 6 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

2/10 Terrible

Dustin, Oklahoma City

Stayed 7 nights in Dec 2024

4/10 Poor

Holly

Traveled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property is quite and I love that it is right on the beach. The food and activities are very disappointing at this resort. Some of the restaurants are great, but each buffet was terrible.
Stayed 5 nights in Dec 2024

6/10 Okay

Brad

Traveled with partner
Liked: Cleanliness, staff & service, amenities
The property was beautiful and in the process of being updated. Unfortunately we had an older room and the musty smell was horrible. The staff were amazing every single day! They need more options for grab and go food around the pools.
Stayed 7 nights in Dec 2024

8/10 Good

Bobb

Stayed 8 nights in Dec 2024

6/10 Okay

jarrod

Stayed 6 nights in Dec 2024

6/10 Okay

Amy L

Liked: Staff & service
Our room was so run down!! We were with a group of 50 for a wedding. Everyone else’s rooms were new and much nicer. We were told we got upgraded to a swim out suite, but when we finally got to our room (after waiting from 3:00 - 7:00 pm and being told 15 more mins repeatedly), we were appalled at how bad the room was. It was in terrible shape - too much to even go into details. I saw other people’s rooms a few days later and should have demanded the room we originally booked which was Preferred Club Pool View. By then though, my husband was terribly sick with what we suspect was food poisoning so moving wasn’t an option. Up to that point, he had only eaten at Secrets for 3 days. The food was not very good at all and we are not picky eaters. We all went to Dreams to eat any chance we got or walked across the street to a taco shack… which was the best food we had the whole trip! Had we not been there with 50 friends, this trip would have been a complete disappointment and waste of money. We stayed at another Secrets 2 years ago and it was nicer. This Secrets needs some major renovations and repairs in various areas of the resort. One of our friends got stuck in an elevator… twice! Loved the staff - great people, but this is not a 4 or 5 start resort. If you already booked, make sure you are preferred so you can eat at Dreams and definitely go across the street. It’s fantastic!!
Stayed 5 nights in Dec 2024

6/10 Okay

Mark Anthony

Traveled with partner
Liked: Cleanliness
Very disappointed in several aspects of this resort. We had to evacuate our room due to sewer gas. We were switched to a nice room but were offered nothing for our inconvenience. Antonio the manager was sub par in handling this issue. At the very least they could have comped our massages. They called the next night to see if we wanted to switch rooms again. We were checking out the next day so we told them we had already switched rooms. When we checked out they said that they had offered us a beach front room. This was not the case and as we were leaving the next day and it was already dark outside so this was too little, too late. Ever since Secrets has standardized their restaurants the food has been terrible. Same fatty steak with no sear was offered at three of the restaurants with the same brown gravy. Shrimp appeared to have been cooked three days prior. Very disappointed. The best food was down the beach at a sister resort Mexican Buffet!! We stay at all inclusives 2-3 times a year and we will not go back to the Secrets brand ever again. So many better places to spend your hard earned dollars. This property has a wonderful beach area.
Stayed 5 nights in Nov 2024

4/10 Poor

Amanda S

Disliked: Staff & service, property conditions & facilities
Stayed 8 nights in Oct 2024

8/10 Good

Yeng

Stayed 4 nights in Nov 2024