6/10 Okay
Eldad
Traveled with group
Oct 16, 2024
Liked: Cleanliness, property conditions & facilities
Location: is close to Old Town and walking distance to some nearby attractions. Service: If you pay for breakfast, it is very good. But, the staff is not very friendly. For instance, if you stay one (1) minute after AM closing time and ask for a coffee or refill you will be told that they're closed. This happened to me and to travelling partners. We were ugraded to a room with a balcony, but, the door to the balcony was locked. The room was noisy from the street although we asked for a quiet room. The service cleaning the room had to be asked a few times to come even though the service room light was turned on for hours requesting service. And when we forgot an item in the hotel and contacted the staff to have it shipped, it took three (3) days to receive an answer. The facility is being rennovated and is nice (not luxurious) but the service by personnel is very uneven and needs improvement for a "luxury" hotel.
Eldad
Stayed 2 nights in Oct 2024