2/10 Terrible
Michelle
Nov 26, 2024
Disliked: Staff & service, property conditions & facilities
Absolutely the worst customer experience ever. I booked a 2 night stay for my 6 year old grandson for the weekend since this property has an indoor pool. Upon arrival, I noticed that the pool was closed due to maintenance. I told the lady at the front desk that I wanted to cancel my reservation since the reason I booked the room was because I wanted to stay at a property that had a pool. The clerk was extremely rude and told me that she would not refund my money. She stated that I would not be able to find a cheaper place to stay so I shouldn’t be so petty about the pool. I informed her that at this point I needed to stay at a place with a pool for my grandson to enjoy since we were staying two days. After over an hour of waiting she still refused to refund my money or let me transfer my reservation to another property. I ended up booking staying at the Chateau since it had a nice pool AND hot tub. I have stayed at other County Inn & Suites and have never had an issue. I will never stay at this hotel again or deal with such disagreeable people.
Michelle
Stayed 2 nights in Nov 2024