6/10 Okay
Debra, Penrith
Traveled with partner
Dec 17, 2024
Liked: Cleanliness, staff & service
Disliked: Amenities
Stayed mid October 2024.
When booking our room we were not told that we would be in a separate building to the hotel and had to climb a rather steep set of stairs which had no cover from the weather. We had no assistance with our heavy luggage to our room(we are in our mid 60’s)except for a tiny built female employee with my luggage and she even struggled to get the suitcase up the stairs. We had no information on the hotel and no guidance as to where the restaurant was onsite. On certain nights up in the roof cavity above us there was banging happening. The shower is unsafe as there is a step up I to it which is approx 30cm high and you needed to hold the door and vanity to step down safely. Can’t understand the logic in that one. For these reasons I would not recommend staying there unless you know from the outset exactly where the room is. Loved Auckland.
Debra
Stayed 7 nights in Oct 2024