Teesside 2 Stars Hotels

"When I arrived there was no one to show me to my room. I phoned the number on my booking but they could not find any record of me having booked with the itinerary number I was given. They gave me another number to call, eventually they found the booking and said ‘the man is coming’. This turned out to be a maintenance man who was very unwell (flu I presume). He showed me a double room but the toilet was broken, a sign in the door saying do not use. I asked for an alternative room with a working...

"Front desk was fantastic. I had to attend a family wedding and arrived 1 hour before the check-in time and the lady in the reception allowed me to check-in. Thank you for her"

"After driving through traffic for almost 4 hours, when we arrived an older man with a mobile phone told us we did not in fact have a booking, that the hotel did not in fact exist as a hotel - even though all signage was still up. The man asked me to speak with head office on his phone who confirmed no booking, regardless of my e-mail confirmations. We were not the only people affected by this, luckily for us we found alternative accommodation at a higher rate as we were attending the Take That...

"Great just what u exspected "

"Initially, there was some ambiguity about the check in, however as soon as I contacted the service provider, the manager arrived at the property in person and solved the issue. I didn't expect that prompt and kind reaction in response to my problem. I'm sure their business will flourish swiftly as they have put their customers' satisfaction at the centre of it. They are caring and fair and I wish them prosperous years a head."

"The lodge was gorgeous and very clean. Hot tub was amazing and very private. I had a lovely relaxing time and would definatly stay again."

"Really good customer service, the yurt was very comfortable. Good sites nearby to drive to (not walking distance)."

"Beautiful property super clean had everything you needed in house for a comtable stay fantastic value for money highly recommended many thanks would stay at this property again if was in the area "

"The property was ideal for us with our two young grand children, however it was very tired and in need of decorating, furniture up date and kitchen equipment. "