“I requested the top (4th) floor several weeks ahead because I’m a light sleeper & did not want anyone overhead. I was given a room on the 3rd floor and asked if I could change rooms but was told I could not be moved. I understand sometimes special room requests cannot be made but I should have been told that at the time of request. I also was not allowed late checkout (noon) as requested.”
“I requested the top (4th) floor several weeks ahead because I’m a light sleeper & did not want anyone overhead. I was given a room on the 3rd floor and asked if I could change rooms but was told I could not be moved. I understand sometimes special room requests cannot be made but I should have been told that at the time of request. I also was not allowed late checkout (noon) as requested.”
Katherine