The owners seem inexperienced at hosting guests & facility is not up to decent standards (not sure it's an officially permitted facility) -- for example, the stairs to the upper floor are extremely steep, uneven (width & height), and very narrow (i.e., they are dangerous). Also, the WiFi does not work on top floor; no towels provided (had to pay extra for a towel for the shower) and no means to dry hands in bathroom (not even paper towels); no soap or shampoo in shower; only a single shared small bathroom for all guests (so there was lots of waiting to access it); beds were tiny and narrow (smaller than dorm room beds); road noise is bad (next to one of the busiest roads in town); location is far from stores & restaurants; owner spoke excellent English but was rarely around during the week & front desk help spoke almost no English (& yes, I know I should have better command of Spanish, but they serve an international clientele & should be able to communicate better). Breakfast was adequate but less than stellar (coffee, powdered milk, bread, a breakfast roll & a piece of fruit). I think the owner tries but this place is just not very professionally run.