I reported that the unit had hair around the bath and there was a hair in the fridge. The person on the front desk did offer a different room but I did advise I didn’t want to move, it was too late for me to move all of the cases ect.
He took photos on his camera. Was advised that the cleaners would come in tomorrow and do another clean. After we got back in the afternoon, I took some tissue paper to test the cleanliness and wiped under the sink in the bathroom, there was dust and hair on the tissue.
We were offered $50 on the first night towards some food at the restaurant Season, I looked at the sample menu online thinking I would like the food only to check at breakfast to see the menu was nothing like was online, I realise this online menu was only a sample. Decided then to go to the Cove Bar in the Pepper’s reception area so asked the breakfast staff what time did it close. Advised 5pm. This is also online, I did not see food closes at 4pm. So arrived at 4.30pm asking for food to be told it closed at 4pm. Went back across the road to Salt and enquired if there was any room service. No room service. Asked if the cocktail bar was opened, this was Thursday night, no not opened till Friday night. Went back across to Pepper’s bar and had a couple of drinks there but was told the function was about to start but we could have a table to the side. I have travelled extensively locally and internationally many times. First time at this hotel, very disappointed.