더 브렉스 아파트

“It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated. As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room. Although better, the room did not...

“Fantastic shower,2 adjoining bedrooms with a sitting room and mini kitchen.Perfect for our requirements. Would go again without hesitation.”

“Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day. That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial. So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...

“Lovely small place just right for myself , wife and our Jack Russell, decent size kitchen and we had free Netflix which was a bonus.”

“Nice property, well equipped kitchen. Great location ( near pub, shops, fantastic cafe. ) The only downside was automatic check in didn’t go smoothly and very hard to contact anyone so took almost an hour of hanging around before we could access room. Such a shame because otherwise it was great! Hopefully this will be rectified and not happen in the future for other guests.”