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“It started badly when, upon entering the room, there was a smell of cigarette smoke. Clearly, the room should have been decommissioned until it could be properly cleaned and fumigated. As the property operates on an automated basis (the key is retrieved from a key safe with a code supplied by email), there was no receptionist on duty. Luckily, we managed to find a helpful cleaner who was still on the premises, who was able to arrange for an alternative room. Although better, the room did not...

“Poets24 Apartments enjoys the best possible location in Ely with a large and secure free car park at its rear. The Cathedral is just across the road and everything you need including lunch by the riverside is within easy walking distance. The room was appointed to a high standard and the large walk-in shower was exceptional. The facilities at the Poets Hotel are just a minute up the road and a great cafe is virtually next door. The hotel staff are delightful, the bacon butty standout and...

“Expedia confirmed my booking and took payment. Around two hours later, the host cancelled because of “an error with the calendar” — for a stay that was due the very next day. That alone was bad enough, but the refund process made it worse. It took two days and three phone calls to Expedia to chase a proper refund, after the first refund shown was only partial. So I was left with no accommodation, wasted time, unnecessary stress, and then had to fight to get back the money I should never have...

“Lovely small place just right for myself , wife and our Jack Russell, decent size kitchen and we had free Netflix which was a bonus.”