The room we stayed in was not what we thought we were going to get. I thought I purchased a room with a balcony and a Mountain View, but we had neither of those things. The window faced an alleyway where they were doing construction. Also, the queen size bed was actually two twin beds pushed together, so not very comfortable. When I requested rebooking, they said they could not accommodate me because the hotel was fully booked. Other than these annoyances, I found the hotel to be nice. The staff was quick to respond to requests (except for the room change) and the rooftop breakfast was very nice. Great food and a great view. The hotel restaurant was a little overpriced and the food was OK.