The website says "pet friendly" which is why we specifically picked this motel. We arrived at 3AM. Not only is the lobby to the office locked, there's a sign on the window that we check in at that says "no pets". Seriously?! The staff memeber comes to the window, asks for my drivers license (normal), but then scans the bar code and proceeds to take over 15minutes to "check us in" all the while we're freezing outside. When I asked what was taking so long he says "it won't let me charge you". I reminded him that I had already paid thru Hotels.com. he says "l know 1 mun please". I see him sign what looked like my name on the screen. I was never given anything to sign, and when I asked for a receipt I got a print out that basically had nothing on it.
The room was freezing even with the heat on. The bed was worse than my old futon, and we had a sheet and a "comforter" that was basically another sheet. It was so poorly lit (despite it being newly remodeled) that I had to use a hand mirror to put my contacts in. Awful awful awful. Had it not been 3 AM, had we not been exhausted after a full day on the road, we would've cut our losses and left. The area was not the best either.