4/10 - 별로예요
Alyssa
2025년 3월 18일
별로예요: 청결 상태, 숙박 시설 상태 및 시설
For rhe money that I was charged for a 2 queen room I arrived and was told I had been upgraded to a king suite, 1 king and a pull out. I had 4 people and this was not an upgrade. After a conversation about compensation I was told she would credit my Hilton Honors for a free night. This has yet to happen after 4 nights passing. When we got to our room it smelled stale and the bathtub had a hole where the overflow goes in instead. When my kids pulled out the pullout couch there were springs poking through! I returned to the front desk instantly and asked for something to be done. At that point she offered me a brand new King suite on the 3rd floor. This room was the same that they gave me but remodeled and very nice. My kids came up and showered there and then slept in the other old room. This was just a disaster. Also the beautiful pool on the pictures was shut down for renovations. I do not recommend to anyone till all their chaos is over.
Alyssa
2025년 3월에 1박 숙박함