Listen: Before I tell you the rest, I will say this. Despite everything else, our ROOM was quite nice. The bathroom in our room was just right. And most importantly, they did let us check in after midnight when we finally made it to Rutland in a snowstorm.
However: as many others have said, there wasn't anyone at the desk for quite a while when we got there and I had to make a phone call. I got the impression that there was just one guy working there, doing as much as one person can do, which is admirable but not enough to run a hotel.
The hallway had a kind of abandoned/neglected appearance, and the place is definitely not smoke-free, BUT our room did not smell like cigarettes, so that's very good.
Overall, we got the impression of a place that had fallen on hard times, perhaps as a result of the pandemic, and has been dealing with it and trying climb back out of it. As I said, our room was nice and we were happy in it.
We did not take them up on the bagged breakfast in the morning and we did not try out the swimming pool.
Anyways, it was one of the least expensive places in town, near lots of restaurants and things, and it's about half an hour's drive up to Killington. All in all, we probably wouldn't stay there again, but there was no harm done.